Dawn Clifton
Cullybackey,Mid and East Antrim
Summary
Experienced Front Desk Professional with strong skills in reservation management and payment processing. Delivers efficient guest interactions through effective communication and telephone etiquette. Proficient in key card programming, billing, invoicing, and data entry, ensuring accuracy in all tasks. Provides reliable administrative support while optimising office workflows.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Hotel Receptionist
Leighmohr House Hotel
Ballymena, Mid and East Antrim
2025.07 - Current
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Managed room availability charts to ensure zero overbooking.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings.
- Ensured guest comfort with prompt attention to their needs and requests.
Office Administrator & Receptionist
Tyler Bros (Sutton In Ashfield) Ltd
Sutton In Ashfield, Nottinghamshire
2020.10 - 2023.04
- Handled receptionist duties, directing interdepartmental communications and visitor enquiries daily.
- Represented company requirements across departments through professional phone, email, and letters.
- Processed stationery requests and maintained computing systems contact via business email.
Owner/Manager
The Yew Tree (Hucknall) Ltd
Hucknall, Nottinghamshire
2016.10 - 2019.08
- Managed daily pub operations, resolved customer complaints, handled conflicts, and ensured high service standards.
- Executed HR functions including payroll management, staff shift scheduling, and fostered employee well-being.
- Conducted stock inventory assessments to monitor product levels and identified needs for replenishment.
Accounts Administration Assistant
Swiftool Precision Engineering Ltd
Sutton In Ashfield, Nottinghamshire
2013.10 - 2016.12
- Managed incoming calls, ensured effective communication channels.
- Complied carefully with procedures, upheld standards of quality administration.
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Facilitated smooth running of daily operations through diligent calendar management.
Office Administration/Reception
Solos Recruitment Agency
Nottingham, Nottinghamshire
2013.01 - 2013.10
- Handled day-to-day duties accurately and efficiently across daily workload.
- Learned and applied new skills quickly to improve efficiency and productivity.
- Delivered assigned tasks reliably within tight deadlines.
- Maintained friendly, respectful conduct and offered help wherever needed.
Administration Officer/Personal Assistant
Department For Work & Pensions
Nottingham, Nottinghamshire
2011.08 - 2013.01
- Logged official correspondence and followed up customer information requests, ensuring timely communication.
- Passed accurate information to colleagues to meet agreed deadlines.
- Created and maintained marketing media plans, supporting daily office administration tasks and meeting deadlines.
- Completed fixed-term placement in dynamic environment, gaining experience in administrative processes.
Education
NVQ Level 2 - Business Administration & Information Technology
Hucknall College of Further Eduaction
Hucknall, Nottinghamshire 1996.09 - 1998.07
Skills
- Front desk operations
- Reservation management
- Key card programming
- Billing and invoicing
- Payment processing
- Invoice preparation
- Data entry accuracy
- Office equipment handling
- Email correspondence
- Telephone etiquette
- Communication proficiency
- Professional demeanour
Affiliations
- I enjoy reading, walking, socialising with friends and family
Certification
- APLH - 2016 Personal License to sell Alcohol
- NHS - 2011 Customer Service Certificate
Timeline
Hotel Receptionist
Leighmohr House Hotel
2025.07 - Current
Office Administrator & Receptionist
Tyler Bros (Sutton In Ashfield) Ltd
2020.10 - 2023.04
Owner/Manager
The Yew Tree (Hucknall) Ltd
2016.10 - 2019.08
Accounts Administration Assistant
Swiftool Precision Engineering Ltd
2013.10 - 2016.12
Office Administration/Reception
Solos Recruitment Agency
2013.01 - 2013.10
Administration Officer/Personal Assistant
Department For Work & Pensions
2011.08 - 2013.01
NVQ Level 2 - Business Administration & Information Technology
Hucknall College of Further Eduaction
1996.09 - 1998.07