Guy Chapman
Wantage,England
Summary
I have worked in hospitality for 4 years, where I’ve gained important skills and knowledge which has led to me becoming a shift manager. I am good with people and I stay positive and calm under pressure always putting fellow employees and customers first. I’ve learned about multiple machines and equipment I work with knowing how to clean, fix and diagnose problems with them. I enjoy working with my hands, learning new things and developing my skills.
Overview
4
4
years of professional experience
Work history
Shift manager
I and A restaurants
DIDCOT , Oxfordshire
2022.04 - Current
- Ensured health and safety measures in line with company regulations.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Minimised downtime with proactive equipment maintenance checks.
- Coordinated with team members for seamless shift transitions.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Resolved customer complaints promptly to maintain high service standards.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Improved team morale through effective communication and feedback practices.
- Supervised activities of workers and enforced safety regulations.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Education
GCSEs - English, maths, science Design and technology
King Alfreds
WantageSkills
- Adaptable leadership
- Quality control procedures
- Safety consciousness
- Equipment maintenance oversight
- Initiative taking
- Resilience under pressure
- Health and Safety Compliance
- Communication skills
- Team Leadership
- Product knowledge
- Equipment Maintenance
- Conflict Resolution
- Equipment calibration
- Customer service excellence
Timeline
Shift manager
I and A restaurants
2022.04 - Current
GCSEs - English, maths, science Design and technology
King Alfreds