Greeshmanth Reddy Bonagiri

Coventry

Summary

Proven Customer Service Advisor at Amazon Services Pvt Ltd., excelling in problem-solving and customer service excellence. Demonstrated ability to handle high-stress situations, leading to a significant improvement in customer satisfaction. Skilled in product knowledge and team collaboration.

Overview

year of professional experience

Work History

Customer Service Advisor

Amazon Services Pvt Ltd.

07.2023 - 07.2024

Provide prompt, efficient, and accurate customer support via various communication channels (phone, email, chat)
Resolve customer issues and complaints by identifying problems, troubleshooting, and providing appropriate solutions or alternatives.
Maintain a deep understanding of Amazon's products, services, and policies to effectively assist customers.
Assist customers with order placement, tracking, returns, refunds, and exchanges.
Accurately document customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
Handle high-stress situations calmly and professionally, providing timely and effective solutions during peak times or crises.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Master of Science - Computer Science

Coventry University

Coventry, United Kingdom

2024

Bachelor of Science - Computer Science

Hindusthan University

Chennai,India

2022

Skills

Product Knowledge
Customer service excellence
Call Center Operations
Attention to Detail

Team Collaboration
Problem-Solving
Complaint Handling
Organizational Skills

Timeline