Grant Garnham
Stourport On Severn,Worcestershire
Summary
Offering strong communication skills and knack for problem-solving. Driven individual with exceptional communication and problem-solving skills. Positive and motivated individual with exceptional communication and problem-solving abilities, combined with strong interpersonal and conflict resolution skills. Adept at understanding customer needs and providing effective solutions. Set to bring proactive approach to enhancing customer satisfaction and operational efficiency in a new role.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Commercial cleaner
The Little Cleaning Co.
Cheltenham
07.2020 - 01.2024
- Maintained exceptionally clean homes and businesses using fortnightly rotas with up to 25 regular cleans per period.
- Performed deep-cleaning tasks for fresh, clean environments, including end of tenancy deep cleans.
- Ensured compliance with safety regulations through proper use of cleaning equipment.
- Achieved high levels of customer satisfaction through meticulous attention to detail in cleaning tasks.
- Stocked cleaning cart with supplies prior to shifts promoting efficiency.
Customer services advisor & Taxi Controller
Spa Tax
Cheltenham, Gloucestershire
08.2018 - 03.2020
- Monitored fleet status, alerted maintenance team to any necessary repairs or servicing needs.
- Handled customer queries via telephone and email, ensuring clear communication.
- Assisted customers in navigating company website, improving online experience.
- Built enduring relationships with clients through excellent service provision over time.
- Improved service quality with regular communication with drivers.
- Implemented safety protocols for both passengers and drivers.
- Handled fare disputes, negotiated fair outcomes for all parties involved.
- Managed cash handling procedures at end-of-day reconciliation process.
Customer sales advisor
Brighthouse
Cheltenham, Gloucestershire
01.2016 - 08.2018
- Participated in training sessions boosting personal sales techniques and strategies.
- Addressed potential customer queries, improving brand reputation and trustworthiness.
- Improved customer satisfaction by providing professional, friendly service.
- Developed strong relationships with customers by understanding their specific requirements.
- Conducted regular stock checks ensuring availability of popular items at all times.
- Managed till operations efficiently, reducing queue times for customers.
- Handled customer complaints for swift resolution.
- Advised customers on suitable products to meet their needs.
- Continually monitored and reviewed individual debt management plans, ensuring their effectiveness over time.
- Assisted in the resolution of client's financial difficulties, achieving peace of mind for them.
- Advised clients on budgeting, providing them with practical techniques for managing finances.
Senior health care assistant
Oldfield
Bridgnorth, Shropshire
08.2010 - 01.2015
- Upheld dignity and respect whilst delivering personal care.
- Managed patient documentation for improved record keeping.
- Led staff training to develop care skills.
- Conducted risk assessments, increased safety measures.
- Complied with regulations and policies; upheld high standard of care.
- Administered medication for effective pain management.
- Monitored vital signs for accurate health records.
Education
NVQ Level 3 - Health and Social Care
Care First
Birmingham 09.2014 - 09.2015
NVQ Level 2 - Health and Social Care
Camelot
Bridgnorth, Shropshire 04.2013 - 04.2014
NVQ Level 2 - Hairdressing and Barbering
Gloscol
Cheltenham, Gloucestershire 09.2009 - 09.2010
Skills
- Product upselling capabilities
- Inventory control understanding
- Customer retention tactics
- Persuasive sales approach
- Basic accounting
- Problem-solving
- POS Systems
References
References available upon request.
Timeline
Commercial cleaner
The Little Cleaning Co.
07.2020 - 01.2024
Customer services advisor & Taxi Controller
Spa Tax
08.2018 - 03.2020
Customer sales advisor
Brighthouse
01.2016 - 08.2018
NVQ Level 3 - Health and Social Care
Care First
09.2014 - 09.2015
NVQ Level 2 - Health and Social Care
Camelot
04.2013 - 04.2014
Senior health care assistant
Oldfield
08.2010 - 01.2015
NVQ Level 2 - Hairdressing and Barbering
Gloscol
09.2009 - 09.2010
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