Andrea Hanson
bristol,south glo
Summary
Dedicated professional with advanced product knowledge and a friendly demeanour, specialising in data entry accuracy, order processing, and payment processing. Demonstrates efficient prioritisation and exceptional customer experience through upselling and cross-selling capabilities. Proficient in Microsoft Office Suite expertise, telephone etiquette, and complaint management while maintaining data confidentiality. Aims to leverage skills to enhance operational efficiency and customer satisfaction.
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
14
14
years of professional experience
Work History
Customer services advisor
Marks and Spencer
Bristol, South Gloucestershire
11.2010 - Current
- Trained new staff on customer service protocols to maintain high standards of service across the board.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Built enduring relationships with clients through excellent service provision over time.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Promoted new products to customers, driving brand awareness.
- Offered assistance to team members during peak hours, promoting efficiency.
- Maintained clean and organised work station for optimal productivity.
- Encouraged add-on sales during check-out process, maximising revenue potential.
- dealing with customer queries and guiding them to the right products, Stock control routines and warehouse support when needed.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Managed time efficiently during peak hours to limit customer waiting periods.
Education
GCSEs -
Sholing Girls School
Southampton 09/1988 - 09/1993
Skills
- Data entry accuracy
- Product upselling capabilities
- Efficient prioritisation
- Order processing
- Payment Processing
- Complaint management
- Microsoft Office Suite
- Data confidentiality
- Customer experience
- Processing payments
- Microsoft Office Suite expertise
- Helpful and proactive
- Advanced product knowledge
- Upselling and cross-selling
- Friendly demeanour
- Telephone etiquette
Affiliations
- Reading, arts and crafts, Cycling, gardening and cooking
References
References available upon request.
Timeline
Customer services advisor
Marks and Spencer
11.2010 - Current
GCSEs -
Sholing Girls School
09/1988 - 09/1993
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