Grant Dewar
East Kilbride
Summary
Dedicated professional with a strong focus on customer service and performance management. Proven ability to achieve deadlines independently and manage store operations, including financial responsibilities. Skilled in ensuring health and safety standards for both staff and customers.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Trading manger
Morrisons
GLASGOW
08.2023 - Current
- Supervised store colleagues to make sure deadline were achieved. Expressed feedback with these colleagues on how they were delivering what was expected of them . while achieving my own deadlines.
- Maintained health and safety standards to ensure safe shopping environment for customers and colleagues
- Customer Service - Giving excellent service while dealing with complaints in store and looking for resolutions without customer needing to make formal complaint. Over view of colleagues customer service and feedback was given when I felt it was needed.
- Traded new starts and provided coaching for colleagues in role to help maintain and improve standards.
- Implemented loss prevention strategies for reducing shrinkage levels in the store.
- set up promotional displays in which the products on promotion were easily accessible and safe to be left standing with customers around them.
- Performed various store operations including opening and closing procedures, and product display management.
- Preformed back to work interviews and have on occasion issued record of improvements when needed.
- Have preformed note takings on serious job critical meetings.
Customer Assistant
Morrisons
Glenrothes / Glasgow
05.2006 - 08.2023
- Assisted customers with product selection to ensure satisfaction.
- Collaborated efficiently with team members to maintain smooth store operations.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Stocked shelves regularly for easy access to products by customers.
- Improved customer relations by promptly addressing queries and concerns.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Ordered stock including initial promotional levels while keeping up with demand and when promotion coming to an end making sure still had availability while clearing excess stock.
Education
HNC - Applied Science
Fife college
Glenrothes, Fife 08.2014 - 05.2015
Level 6 commotions and literacy - English
Fife college, University of the west of Scotland
Glenrothes/ Paisley Level 6 maths, Level 7 simultaneous equations -
Fife college/ University of the west of Scotland
Glenrothes/ GlasgowSkills
- Customer focus
- Overseeing colleagues and manging performance
- Achieving deadlines with little to no overseeing
- Opening and closing store being held responsible for Money management
- Responsible for health and safety of both staff and customers
Affiliations
- Gaming- Able to work well as a team.
References
References available upon request.
Timeline
Trading manger
Morrisons
08.2023 - Current
HNC - Applied Science
Fife college
08.2014 - 05.2015
Customer Assistant
Morrisons
05.2006 - 08.2023
Level 6 commotions and literacy - English
Fife college, University of the west of Scotland
Level 6 maths, Level 7 simultaneous equations -
Fife college/ University of the west of Scotland
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