Summary
Overview
Work history
Education
Skills
Hobbies and Interests
References
Languages
Timeline
Generic

SUNDEEP SHAH

HORNCHURCH,ESSEX

Summary

Dynamic Trading Manager with a strong record of driving profitability, maximising customer satisfaction, and exceeding sales targets. Skilled in motivating, coaching, and upskilling teams to achieve high performance while fostering a collaborative, results-focused culture. Experienced in managing day-to-day store operations, ensuring compliance with company policies, maintaining full audit readiness, and upholding the highest standards of health and safety. Bringing extensive experience as a Design Sales Consultant, Customer Advisor, and Supervisor, combining customer service expertise with strategic problem-solving. Adept at creating positive shopping experiences, resolving issues effectively, and building long-term loyalty.





Overview

33
33
years of professional experience
10
10
years of post-secondary education

Work history

Trading manager

B&Q
03.2020 - Current
  • Managed Showrooms - West Thurrock (Flagship Store)
  • Moved to Building and Hardware and Tradepoint Manager - Basildon
  • Led training sessions for junior traders, fostering a culture of continuous learning and professional growth.
  • Maintained inventory control, reduced stock shortages.
  • Boosted department efficiency by streamlining operational processes.
  • Maintained smooth-running business operations by delegating priorities to staff abilities thus maximising productivity.
  • Delivered on revenue targets and service KPIs.
  • Generated KPI reports to illustrate overall performance.
  • Produced management information and KPI measurement through conducting variance analysis.

Sales team leader - Showrooms

B&Q
08.2019 - 03.2020
  • To work in a leading Home Improvement store and supervise the store operation, motivate and lead my team and liaise with Store Management and HR.
  • Strong experience of selling kitchen and bathroom projects
  • Excellent customer and sales skills
  • Ability to motivate sales team in achieving targets
  • Skilled in identifying new solutions and increasing performance
  • Understands customer needs and offers solutions and support
  • Led the team in achieving sales targets through effective coaching and support.
  • Facilitated regular team meetings to discuss progress, challenges, and strategies.

Customer service coordinator

Oak Furnitureland
02.2019 - 07.2019
  • Provided exceptional support to customers by resolving inquiries and addressing concerns efficiently.
  • Worked collaboratively with team to achieve targets.
  • Provided product information regarding furniture and guidance to assist customers in making informed decisions.
  • Delivered on revenue targets and service KPIs.
  • Achieved sales targets with focused customer engagement.

Sales consultant

Better Bathrooms
09.2018 - 02.2019
  • Provided tailored product recommendations to enhance customer satisfaction and drive sales.
  • Collaborated with team members to develop effective promotional strategies for seasonal campaigns.
  • Assisted in managing customer inquiries and resolving issues to maintain positive relationships.
  • Assisted customers through the entire sales process to ensure customer satisfaction.
  • Handled after-sales services proficiently, ensuring client retention.

Design Consultant / Customer Advisor / Supervisor

B&Q West Thurrock (Lakeside) Grays
Grays
04.2000 - 07.2018
  • Design kitchens, bathrooms, bedrooms and other spaces using (Spaces design software) for homeowners, tradesmen and businesses.
  • Consult clients in regards to design, product, function and form
  • Create floor and elevation scale plans with detailed measurements to industry regulations
  • Handled client inquiries in a professional manner, fostering strong relationships.
  • Led team meetings for effective project coordination.
  • Meet with clients and/or take measurements if necessary to maximise space utilisation.
  • Upon approval of design, deliver hard copies of design(s) .Itemized product list, and product estimates if desired.
  • Collaborated with customers to understand design preferences and provided tailored product recommendations.

Family business Newsagent
10.1992 - 01.2000
  • Helping run the family business.
  • Opening and closing of the shop, stock control, newspaper and magazines, cash handling, Banking, VAT and tax submission.

Education

Engineering in electrical

University of East London (UEL)
09.1995 - 07.1997

GNVQ - BUILT ENVIROMENT

Redbridge college
09.1992 - 07.1995

8 GCSE's - Maths and English

Langdon Comprehensive School
09.1987 - 07.1992

Skills

  • Commercial savvy
  • Customer focus
  • Excel proficiency
  • Initiative taking
  • Resilience under pressure
  • Exceptional Customer Service skills
  • Experienced in leading by example, fostering a positive team culture

Hobbies and Interests

Sport- Walking, Running, Football and Cricket where I still locally compete, Music, DIY enthusiast, Socialising with family and friends

References

References Available on request

Languages

Gujarati
Native

Timeline

Trading manager

B&Q
03.2020 - Current

Sales team leader - Showrooms

B&Q
08.2019 - 03.2020

Customer service coordinator

Oak Furnitureland
02.2019 - 07.2019

Sales consultant

Better Bathrooms
09.2018 - 02.2019

Design Consultant / Customer Advisor / Supervisor

B&Q West Thurrock (Lakeside) Grays
04.2000 - 07.2018

Engineering in electrical

University of East London (UEL)
09.1995 - 07.1997

Family business Newsagent
10.1992 - 01.2000

GNVQ - BUILT ENVIROMENT

Redbridge college
09.1992 - 07.1995

8 GCSE's - Maths and English

Langdon Comprehensive School
09.1987 - 07.1992

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SUNDEEP SHAH