SUNDEEP SHAH
HORNCHURCH,ESSEX
Summary
Dynamic Trading Manager with a strong record of driving profitability, maximising customer satisfaction, and exceeding sales targets. Skilled in motivating, coaching, and upskilling teams to achieve high performance while fostering a collaborative, results-focused culture. Experienced in managing day-to-day store operations, ensuring compliance with company policies, maintaining full audit readiness, and upholding the highest standards of health and safety. Bringing extensive experience as a Design Sales Consultant, Customer Advisor, and Supervisor, combining customer service expertise with strategic problem-solving. Adept at creating positive shopping experiences, resolving issues effectively, and building long-term loyalty.
Overview
33
33
years of professional experience
10
10
years of post-secondary education
Work history
Trading manager
B&Q
03.2020 - Current
- Managed Showrooms - West Thurrock (Flagship Store)
- Moved to Building and Hardware and Tradepoint Manager - Basildon
- Led training sessions for junior traders, fostering a culture of continuous learning and professional growth.
- Maintained inventory control, reduced stock shortages.
- Boosted department efficiency by streamlining operational processes.
- Maintained smooth-running business operations by delegating priorities to staff abilities thus maximising productivity.
- Delivered on revenue targets and service KPIs.
- Generated KPI reports to illustrate overall performance.
- Produced management information and KPI measurement through conducting variance analysis.
Sales team leader - Showrooms
B&Q
08.2019 - 03.2020
- To work in a leading Home Improvement store and supervise the store operation, motivate and lead my team and liaise with Store Management and HR.
- Strong experience of selling kitchen and bathroom projects
- Excellent customer and sales skills
- Ability to motivate sales team in achieving targets
- Skilled in identifying new solutions and increasing performance
- Understands customer needs and offers solutions and support
- Led the team in achieving sales targets through effective coaching and support.
- Facilitated regular team meetings to discuss progress, challenges, and strategies.
Customer service coordinator
Oak Furnitureland
02.2019 - 07.2019
- Provided exceptional support to customers by resolving inquiries and addressing concerns efficiently.
- Worked collaboratively with team to achieve targets.
- Provided product information regarding furniture and guidance to assist customers in making informed decisions.
- Delivered on revenue targets and service KPIs.
- Achieved sales targets with focused customer engagement.
Sales consultant
Better Bathrooms
09.2018 - 02.2019
- Provided tailored product recommendations to enhance customer satisfaction and drive sales.
- Collaborated with team members to develop effective promotional strategies for seasonal campaigns.
- Assisted in managing customer inquiries and resolving issues to maintain positive relationships.
- Assisted customers through the entire sales process to ensure customer satisfaction.
- Handled after-sales services proficiently, ensuring client retention.
Design Consultant / Customer Advisor / Supervisor
B&Q West Thurrock (Lakeside) Grays
Grays
04.2000 - 07.2018
- Design kitchens, bathrooms, bedrooms and other spaces using (Spaces design software) for homeowners, tradesmen and businesses.
- Consult clients in regards to design, product, function and form
- Create floor and elevation scale plans with detailed measurements to industry regulations
- Handled client inquiries in a professional manner, fostering strong relationships.
- Led team meetings for effective project coordination.
- Meet with clients and/or take measurements if necessary to maximise space utilisation.
- Upon approval of design, deliver hard copies of design(s) .Itemized product list, and product estimates if desired.
- Collaborated with customers to understand design preferences and provided tailored product recommendations.
Family business Newsagent
10.1992 - 01.2000
- Helping run the family business.
- Opening and closing of the shop, stock control, newspaper and magazines, cash handling, Banking, VAT and tax submission.
Education
Engineering in electrical
University of East London (UEL)
09.1995 - 07.1997
GNVQ - BUILT ENVIROMENT
Redbridge college
09.1992 - 07.1995
8 GCSE's - Maths and English
Langdon Comprehensive School
09.1987 - 07.1992
Skills
- Commercial savvy
- Customer focus
- Excel proficiency
- Initiative taking
- Resilience under pressure
- Exceptional Customer Service skills
- Experienced in leading by example, fostering a positive team culture
Hobbies and Interests
Sport- Walking, Running, Football and Cricket where I still locally compete, Music, DIY enthusiast, Socialising with family and friends
References
References Available on request
Languages
Gujarati
Native
Timeline
Trading manager
B&Q
03.2020 - Current
Sales team leader - Showrooms
B&Q
08.2019 - 03.2020
Customer service coordinator
Oak Furnitureland
02.2019 - 07.2019
Sales consultant
Better Bathrooms
09.2018 - 02.2019
Design Consultant / Customer Advisor / Supervisor
B&Q West Thurrock (Lakeside) Grays
04.2000 - 07.2018
Engineering in electrical
University of East London (UEL)
09.1995 - 07.1997
Family business Newsagent
10.1992 - 01.2000
GNVQ - BUILT ENVIROMENT
Redbridge college
09.1992 - 07.1995
8 GCSE's - Maths and English
Langdon Comprehensive School
09.1987 - 07.1992