Summary
Overview
Work history
Education
Skills
Timeline
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Grace Williams

Sheffield,South Yorkshire

Summary

I am a friendly and approachable individual and can offer strong interpersonal and communication skills, combined with a positive attitude and willingness to learn. I am knowledgeable about customer service principles and maintaining a welcoming environment whilst building a repertoire with my customer, understanding their own desires in the product. I am ready to use and develop my problem-solving, teamwork, and multitasking skills in a sales representative role.

Overview

4
4
years of professional experience

Work history

Front of house team member/receptionist

Big Fang Collective
Sheffield, South Yorkshire
08.2024 - Current
  • Recommended menu items to guests, enhancing their dining experience.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Contributed to team success by maintaining cleanliness and organisation in work areas.
  • Promoted special offers or events to increase awareness among customers.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.

Customer sales assistant

Batch'd
Sheffield , South Yorkshire
07.2023 - 08.2024
  • Upsold additional products for increased revenue generation.
  • Oriented new staff members, fostering a supportive team atmosphere.
  • Provided exceptional service, boosting repeat business rates.
  • Handled cash drawer efficiently, supporting end-of-day reconciliation.
  • Resolved queries swiftly, contributing to positive customer experience.
  • Built relationships with customers through friendly interaction and assistance.

Barista

Starbucks Coffee
Barnsley , South Yorkshire
07.2021 - 07.2022
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • Assisted in inventory control measures for effective stock management.

Education

Bachelor of Science - BioChemistry

University of Sheffield
Sheffield
09.2022 -

A-Levels - Biology, Chemistry, Politics

Barnsley Sixth Form
Barnsley
09.2020 - 07.2022

GCSEs -

Horizon Community College
Barnsley
09.2016 - 07.2020

Skills

  • Knowledge of lab protocol and safety procedures
  • Trained to work with live animals for the benefit of research
  • Developed strengths in teamwork and strategy to allow for the most efficient outcome
  • Developed key scientific knowledge and understanding in the duration of my course modules and lab training
  • Ability to think under pressure and make decisions quickly whilst maintaining professionalism
  • Very good at working with people, whether that be a customer or a team member
  • Developed skills in the process of 'up-selling' and the ability to showcase why the product may be the best fit for the customer

Timeline

Front of house team member/receptionist

Big Fang Collective
08.2024 - Current

Customer sales assistant

Batch'd
07.2023 - 08.2024

Bachelor of Science - BioChemistry

University of Sheffield
09.2022 -

Barista

Starbucks Coffee
07.2021 - 07.2022

A-Levels - Biology, Chemistry, Politics

Barnsley Sixth Form
09.2020 - 07.2022

GCSEs -

Horizon Community College
09.2016 - 07.2020

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Grace Williams