Grace Noonan
Matua,Tauranga
Summary
Friendly and approachable with natural ability to connect with customers and provide exceptional service. Demonstrated skills in communication and problem-solving, ensuring smooth and enjoyable experiences.
Overview
3
3
years of professional experience
Work history
Hospitality supervisor
Beach 48
Dymchurch, Kent
03.2025 - 10.2025
- Supervised daily operations to ensure seamless guest experiences and service quality.
- Coordinated staff schedules and training sessions to enhance team performance and efficiency.
- Implemented standard operating procedures to maintain high standards of cleanliness and safety.
- Resolved guest complaints promptly to ensure satisfaction and foster positive relationships.
- Handled complicated customer queries adeptly enhancing overall client satisfaction.
Waitress/ Bar staff
Port Lympne Hotel and Reserve
Lympne, Kent
04.2023 - 10.2025
- Ensured excellent customer service by managing orders and addressing customer needs.
- Maintained cleanliness and organisation of dining and bar areas.
- Supported team members during busy shifts by delivering drinks and clearing tables.
- Engaged with customers to foster a welcoming atmosphere.
- Demonstrated multitasking abilities for timely order delivery.
- Provided menu and beverage information to assist customer selections.
- Processed cash and card transactions accurately for customer payments.
Waitress
Lympne Castle
Lympne, Kent
11.2024 - 01.2025
- Managed table settings to optimise dining experience.
- Accommodated special dietary requests through meticulous dish preparation and presentation.
- Fostered a welcoming atmosphere to encourage positive guest experiences and prolong visits.
- Proactively addressed customer needs to deliver first-class waiting service.
Education
A-Levels - English Literature, Criminology, History
The Marsh Academy
New Romney, Kent 09/2022 - 04/2023
GCSEs -
The Marsh Academy
New Romney, Kent 09/2017 - 06/2022
Skills
I have developed a strong set of skills suited the position, including excellent customer service, clear communication, and the ability to work effectively in fast-paced environments I am confident in handling transactions accurately, maintaining an organised workspace, and assisting customers with a friendly and professional attitude I am also confident in my ability to work effectively in a team, reliability ad problem-solving; skills which help me support colleagues and ensure a positive shopping experience for every customer
About me...
I am an enthusiastic and adaptable individual from England, currently moving to New Zealand on a working holiday visa. I enjoy meeting new people, experiencing different cultures, and exploring the world! My international outlook has strengthened my communication, independence and adaptability- qualities I am keen to bring to a customer-focussed retail role.
References
References available upon request.
Timeline
Hospitality supervisor
Beach 48
03.2025 - 10.2025
Waitress
Lympne Castle
11.2024 - 01.2025
Waitress/ Bar staff
Port Lympne Hotel and Reserve
04.2023 - 10.2025
A-Levels - English Literature, Criminology, History
The Marsh Academy
09/2022 - 04/2023
GCSEs -
The Marsh Academy
09/2017 - 06/2022
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