Beth Craig

I am a highly motivated and dedicated graduate of Glasgow Caledonian University, where I achieved a bachelors degree in International Tourism and Events Management. My academic background has equipped me with a strong understanding of the global tourism and events sectors, including key areas such as customer experience, project management, marketing, and business operations.

Alongside my academic achievements, I have accumulated over 10 years of hands-on experience in customer service through my role as a Sales Assistant in the George clothing department at Asda. Over the past decade, I have consistently demonstrated a commitment to delivering excellent customer care, developing strong interpersonal skills, and supporting customers with product inquiries, sales transactions, refunds, and complaint resolutions. I have extensive experience in cash handling, using point-of-sale systems accurately, and managing customer needs efficiently in a busy retail environment.

In addition to my front-line retail experience, I have also worked within the administration department at Asda, where I developed strong IT and organisational skills. My responsibilities included drafting professional letters, preparing and managing financial spreadsheets, and assisting with the coordination of daily store operations. This dual experience across customer service and administration has enhanced my ability to multitask, work under pressure, and maintain high levels of attention to detail.

I am passionate about creating positive customer experiences and thrive in fast-paced, customer-facing environments. With a blend of academic knowledge and extensive practical experience, I am eager to apply my skills within the tourism, events, or service industries. I am now seeking an opportunity where I can continue to grow professionally, contribute to organisational success, and develop my career in a dynamic and customer-centric environment. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.