Grace Faichen
Choppington,Northumberland
Summary
Experienced in retail management with focus on driving sales and improving customer service. Possess unique skills in team leadership, inventory control, and store layout optimisation, capable of increasing overall store performance. With keen eye for detail and customer-centric approach, can provide significant improvement in store operations and customer satisfaction.
Overview
7
7
years of professional experience
Work history
Shop manager
HCH Equestrian
Newbiggin-by-the-Sea, Northumberland
2024.09 - Current
- Organised inventory and maintained stock levels to support efficient shop functionality.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Delivered excellent customer experiences with personalised service approach.
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
Dog grooming assistant
Shaggy Chic
Choppington, Northumberland
2019.01 - Current
- Assisted in grooming dogs by bathing, brushing and trimming fur to maintain cleanliness and aesthetics.
- Organised grooming tools and equipment to ensure a safe and efficient working environment.
- Provided excellent customer service by communicating effectively with pet owners regarding their pets' grooming needs.
- Monitored animals during grooming sessions to ensure their safety and comfort throughout the process.
- Dog boarding and Doggy day care
shop assistant
Klippity Klop The Equestrian Shop
Blyth, Northumberland
2023.09 - 2024.10
- Assisted customers in locating products and provided knowledgeable recommendations for various items.
- Maintained cleanliness and organisation of sales floor to enhance shopping experience for patrons.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkout procedures.
- Collaborated with team members to restock shelves and manage inventory effectively throughout store.
Education
GCSEs -
Cramlington Learning Village
Cramlington, Northumberland 2018.09 - 2023.06
NVQ Level 2 - equine
Kirkley hall
northumberland 2024.09 - 2025.06
NVQ Level 3 - equine
Kirkley hall
northumberland 2025.09 -
Skills
- Retail industry knowledge
- Customer relationship
- Able to handle pressure
- Cash handling experience
- Demonstrated flexibility
- Product display creativity
- Cash-handling expertise
- Salesmanship
- Store layout design
- Health and Safety regulations
Affiliations
- horse riding
Accomplishments
distinction in level 2 equine
merit in level 3 year 1 equine
References
Ruth Martin Shaggy Chic
Helen Harvey HCH Equestrian
Jenny Dunn & Judith McCowie College Tutors
Timeline
NVQ Level 3 - equine
Kirkley hall
2025.09 -
Shop manager
HCH Equestrian
2024.09 - Current
NVQ Level 2 - equine
Kirkley hall
2024.09 - 2025.06
shop assistant
Klippity Klop The Equestrian Shop
2023.09 - 2024.10
Dog grooming assistant
Shaggy Chic
2019.01 - Current
GCSEs -
Cramlington Learning Village
2018.09 - 2023.06