Heather Amber Johnson
Haywards Heath,West Sussex
Summary
Dynamic and results-driven professional with extensive expertise in insurance underwriting, psychology, and strategic planning. Demonstrates exceptional adaptable communication skills and a positive attitude, ensuring productive consultations and effective decision-making capabilities. Proficient in Microsoft Office Suite, inventory software mastery, and stock control techniques, with a strong background in the retail industry encompassing cash handling experience, product merchandising, stock replenishment, and customer relationship management. Committed to staff training and development while adeptly handling pressure to achieve organisational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work history
Shop manager
Scope
Haywards Heath, West Sussex
2023.07 - 2025.03
- Delivered excellent customer experiences with personalised service approach.
- Managed store inventory to ensure adequate stock levels at all times.
- Fostered strong relationships with key customers to boost loyalty and repeat business.
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Monitored market trends closely for competitive advantage in pricing strategies,.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
Medical Secretary
Professor Joan Freeman
Haywards Heath, West Sussex
2020.03 - 2023.07
- I worked as a Medical Secretary for Professor Joan Freeman for two and a half years. Professor Freeman sadly passed away in July 2023. My role included typing up notes from consultations. Accurate record keeping. Understanding and using correct medical terminology. Fluency with Microsoft and Patient file software. Contacting Medical professionals and patient's families. Displaying empathy and professionalism at all times. Full compliance with GPDR.
Insurance Underwriter
AXA PPP Healthcare
Tunbridge Wells, Kent
2010.03 - 2020.02
- I effectively communicated details of insurance and conditions, risk coverage, premiums and benefits to clients, promptly answering questions and concerns. I diligently recorded information about clients and their policies, including condition, treatment and diagnosis details. Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations. I consistently a positive attitude towards customers, peers and other personnel. I presented a financial well-being information to groups of over 70 people to cultivate new business and increase financial well-being of customers. I worked to accommodate new and different insurance requests and explored new value opportunities to optimise insurance agency reputation. I collaborated design schedules to complete tasks and streamline workflows. I developed financial and business forecasts for strategic planning.
Personal Trainer
Nuffield Health
Crawley, West Sussex
1998.05 - 2010.02
- I choreographed instructed, and motivated individuals during exercise activities, including strength training and stretching. Planned individualised fitness and nutrition plans to help clients achieve weight loss goals and improve cardiovascular health. Communicated with clients to accurately identify fitness goals. Created and led custom and group fitness sessions.
- Maintained high safety standards during all training sessions, ensuring client welfare at all times.
- Promoted healthy lifestyle choices with regular wellness workshops.
- Designed bespoke training programmes to improve client fitness levels.
- Collaborated with physiotherapists to provide rehabilitation exercises for injured clients.
- Encouraged post-workout recovery strategies, aiding muscle replenishment and preventing damage.
Education
Bachelor of Science - Psychology
Open University
Milton Keynes, MIK 9 2020 - 6 2024
A-Level - Psychology
University of London
London, ENG 9 2018 - 6 2020
Bachelor of Arts - English Literature
London Metropolitan University
City of london 09/2023 -
Skills
- Adaptable communication skills
- Productive
- Diligent
- Positive attitude
- Consultations
- Insurance Underwriter
- Psychology
- Strategic planning
- Teaching
- Time-management
- Able to handle pressure
- Stock control techniques
- Customer relationship
- Decision-Making capability
- Retail industry knowledge
- Cash handling experience
- Inventory software mastery
- Product merchandising
- Microsoft Office Suite proficient
- Stock replenishment
- Staff training and development
Certification
2020 A Level Psychology
Degree Psychology
Degree English Literature
LANGUAGES
English
COURSES
- Jun 2021 Certificate of Higher Education | Counselling Centre for Counselling and Psychotherapy Education, London, ENG
- Jun 1998 Diploma of Higher Education | Personal Trainer Royal School of Art, London, ENG
References
References available upon request.
Timeline
Shop manager
Scope
2023.07 - 2025.03
Medical Secretary
Professor Joan Freeman
2020.03 - 2023.07
Insurance Underwriter
AXA PPP Healthcare
2010.03 - 2020.02
Personal Trainer
Nuffield Health
1998.05 - 2010.02
Bachelor of Science - Psychology
Open University
9 2020 - 6 2024
A-Level - Psychology
University of London
9 2018 - 6 2020
Bachelor of Arts - English Literature
London Metropolitan University
09/2023 -