Emma Holmes
Netherfield,Not
Summary
Highly skilled professional with extensive experience in cash handling, decision-making, and retail marketing. Adept at building strong customer relationships and demonstrating resilience in high-intensity environments. Proven ability to handle pressure, manage stock control, and adhere to hygiene standards. Expertise in visual merchandising, nutritional information awareness, and communication excellence. Creative in product display and committed to quality control and compliance. Strong supervisory skills with a mastery of time management.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Shop manager
D Comerford
Scunthorpe, North Lincolnshire
01.2023 - 01.2024
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Streamlined operations by introducing more efficient working practices and procedures.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Conducted regular staff appraisals for performance improvement opportunities identification,.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Followed industry trends and set pricing strategies to maximise business returns.
Catering manager
E.M.T Bellies
Scunthorpe, North Lincolnshire
06.2018 - 11.2023
- Upheld hygiene and safety regulations through regular checks and audits.
- Enhanced team efficiency with consistent training programmes.
- Delivered exceptional service to customers, contributing to repeat business.
- Followed provided recipes meticulously, maintaining consistency in taste across dishes served.
- Operated cash registers accurately, ensuring correct transactions for customers.
- Achieved customer satisfaction by promptly serving food and beverages.
- Performed daily stock checks for maintaining adequate supplies at all times.
- Adhered to all safety regulations, minimising risk of accidents on-site.
- Maintained high hygiene standards for a clean and safe kitchen environment.
- Participated in regular training sessions keeping abreast with industry trends and improving personal skillset.
Deputy manager
Costa Coffee
Brigg, North Lincolnshire
01.2016 - 06.2017
- Adhered strictly to health and safety regulations, maintaining a safe workplace environment.
- Created seasonal beverage offerings, expanding menu options.
- Conducted quality checks on coffee beans, guaranteeing top-notch products at all times.
- Handled cash transactions accurately for smooth business operations.
- Ensured high standard of cleanliness with regular cleaning and maintenance tasks.
- Facilitated effective roasting and grinding processes to ensure optimal flavour extraction.
- Established rapport with regular customers, fostering a welcoming atmosphere.
- Led team meetings to improve communication and teamwork amongst staff.
- Improved customer satisfaction by providing quick and friendly service.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
Education
NVQ Level 5 - Counselling
UCNL
Scunthorpe, North Lincolnshire 02.2022 - 05.2024
Skills
- Cash handling experience
- Decision-Making capability
- Retail marketing proficiency
- Customer relationship
- Resilience in high-intensity environments
- Able to handle pressure
- Stock control techniques
- Demonstrated flexibility
- Hygiene standards adherence
- Visual merchandising
- Nutritional information awareness
- Communication excellence
- Product display creativity
- Quality control implementation
- Compliance awareness
- Supervisory expertise
- Time management mastery
Affiliations
- Reading, Dog walks
Accomplishments
Employee of the month x4
Timeline
Shop manager
D Comerford
01.2023 - 01.2024
NVQ Level 5 - Counselling
UCNL
02.2022 - 05.2024
Catering manager
E.M.T Bellies
06.2018 - 11.2023
Deputy manager
Costa Coffee
01.2016 - 06.2017
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