Grace Armstrong
Monk Fryston ,England
Summary
I am an enthusiastic student pursuing NVQ Level 2 in Hair and Media Makeup.
Demonstrating strong communication and teamwork skills through hands-on experiences in various service roles. I thrive in a busy environment.
Committed to learning and applying creative techniques, while consistently valuing client interaction and satisfaction, I am always aiming to enjoy the experience too.
Eager to contribute to a dynamic team and further develop industry knowledge and skills, it is my aim to always bring new ideas to my job.
Overview
5
5
years of professional experience
Work History
Waitress Assistant
Roos tearoom
Selby, England
11.2024 - Current
- Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Removed dishes, glassware and cutlery from customers when finished, asking for refills or extra courses for upselling purposes.
- Actively listened to customers to fully understand requests and address concerns.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
Hairdressing Assistant
Dannie Lee hair and beauty
York , England
09.2025 - 11.2025
- Washed client hair using specialist shampoos and head massage techniques.
- Seated and gowned clients in readiness for hairdressing service.
- Cleaned workstations, swept areas and folded towels throughout day to keep service running smoothly.
- Offered refreshments and reading materials to clients for a comfortable salon experience.
Waitress Assistant
The waterfront cafe
Nayburn , England
01.2024 - 11.2024
- Assisted in running food, snack and drink orders to customers in timely fashion.
- Delivered exceptional, friendly and fast service to process a high volume of food and drink orders at peak times.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
Waitress Assistant
The Crown Inn
Selby, England
08.2021 - 10.2022
- Managed multiple tasks during busy periods, demonstrating strong organisational skills and attention to detail.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Greeted new customers, answered initial questions and took drink orders.
- Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
- Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
- Assisted in running food, snack and drink orders to customers in timely fashion.
Education
NVQ Level 2 - Hair and media makeup
York College
York 2025 - Current
GCSEs - Maths
Selby high school
Selby 2020 - 2025
GCSEs - English
Selby high school
Selby 2020 - 2025
GCSEs - Science
Selby high school
Selby 2020 - 2025
Skills
- Positive and approachable
- Strong communication
- Team collaboration
- Time management
- Organised and reliable
- Articulate and motivated
- Problem solving
- Adaptability
- Proactive
- Leadership
Timeline
Hairdressing Assistant
Dannie Lee hair and beauty
09.2025 - 11.2025
Waitress Assistant
Roos tearoom
11.2024 - Current
Waitress Assistant
The waterfront cafe
01.2024 - 11.2024
Waitress Assistant
The Crown Inn
08.2021 - 10.2022
NVQ Level 2 - Hair and media makeup
York College
2025 - Current
GCSEs - Maths
Selby high school
2020 - 2025
GCSEs - English
Selby high school
2020 - 2025
GCSEs - Science
Selby high school
2020 - 2025