Gloria Kristi
Hounslow East,City of London
Summary
As an accomplished Events student who has completed Marketing and Events, I am eager to apply my knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Guest service assistant
Holiday Inn Express & Crowne Plaza
Heathrow Terminal 4 , City of London
08.2024 - Current
- Provided exceptional service to enhance guest satisfaction, ensuring a welcoming atmosphere.
- Managed payments and maintained confidentiality to uphold financial integrity.
- Facilitated efficient hotel operations through administrative support and effective communication.
- Resolved guest complaints, contributing to positive customer relations and repeat visits.
Events assistant
NEC
Birmingham, West Midlands
05.2023 - 03.2024
- Communicated with team members for efficient task distribution.
- Ensured health and safety regulations compliance at all events.
- Coordinated event setup, ensuring professional presentation.
- Assisted guests during the event, enhancing overall experience and satisfaction.
- Facilitated smooth registration process by managing guest lists.
- Helped catering teams with food running and guest services to meet team goals.
- Handled cash and POS transactions to process event sales quickly and accurately.
- Answered questions about event layout and itinerary, handing out maps and schedules.
- Monitored crowd to identify problems and keep groups under control proactively.
Marketing and sales assistant
Edu World
Mumbai, India
05.2021 - 01.2023
- Developed creative marketing materials, including posters and digital content, to support branding initiatives.Effectively managed social media accounts by crafting and posting engaging content that significantly boosted brand visibility and audience interaction. Created innovative marketing materials, including eye-catching posters and digital assets, to elevate branding efforts and capture target audiences' attention.
- Assisted in the design of digital marketing campaigns to enhance web traffic.
- Created captivating graphics, compelling overall audience engagement.
- Organized data from marketing efforts, aiding in performance evaluations.
- Developed a consistent brand voice for improved customer recognition and loyalty.
- Responded promptly to customer enquiries, improving consumer relations and satisfaction.
Social media marketing assistant
Roveterio Online Services Pvt. Ltd
Mumbai, India
01.2021 - 04.2021
- Implemented SEO techniques in content creation, boosting website traffic.
- Collaborated with marketing team to enhance overall digital presence.
- Boosted brand visibility by creating and implementing effective social media strategies.
- Crafted compelling copy for adverts and posts leading to higher user engagement.
- Assisted in planning and executing online advertising campaigns to increase sales.
- Engaged consistently with Instagram community via direct messages to promote loyalty.
- Wrote engaging, entertaining and informative media scripts for different uses.
- Utilised project management software such as Trello to organise tasks effectively.
Education
Master of Science - Events and Marketing
University College Birmingham
Birmingham 01.2023 - 05.2024
Bachelor Mass Media - Advertising
St. Andrews College
Mumbai 06.2018 - 05.2021
Skills
- Telephone etiquette
- Social media marketing
- Customer Service
- Marketing campaign design
- Email marketing
- Communication skills
- Certification in event management
- Canva
- Microsoft Office Suite
- Teamwork skills
- Event Coordination
Affiliations
- Drawing and Painting
- Exploring new food
Languages
English
Fluent
Hindi
Fluent
Marathi
Intermediate
Timeline
Guest service assistant
Holiday Inn Express & Crowne Plaza
08.2024 - Current
Events assistant
NEC
05.2023 - 03.2024
Master of Science - Events and Marketing
University College Birmingham
01.2023 - 05.2024
Marketing and sales assistant
Edu World
05.2021 - 01.2023
Social media marketing assistant
Roveterio Online Services Pvt. Ltd
01.2021 - 04.2021
Bachelor Mass Media - Advertising
St. Andrews College
06.2018 - 05.2021
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