Riddhi Patel
LONDON,United kingdom
Summary
Adaptable hospitality professional with proven history of superior guest service. Addresses challenges with resourceful problem-solving and high emotional intelligence. Strong command of industry best practices and de-escalation techniques.
Friendly guest service professional experienced in delivering first-class hospitality support. Managed guest interactions positively for exceptional satisfaction ratings. Proactive and adaptable to meet changing service needs.
Overview
8
8
years of professional experience
Work history
Guest Service Assistant
Holiday Inn Express Hotel
LONDON, United Kingdom
2024.11 - 2025.02
- Coordinated room bookings, ensuring smooth operations.
- Performed end-of-shift banking, resolving banking errors success.
- Supported events organisation in the hotel, contributing to successful functions.
- Trained new hires in Opera PMS use, increasing check-out efficiencies.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Managed front desk operations to facilitate smooth check-ins and check-outs.
- Scheduled appointments whilst managing front desk duties seamlessly.
- Streamlined front desk procedures for efficient service provision.
- Streamlined front-desk processes for improved efficiency and guest experience.
- Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.
- Communicated effectively with team members to guarantee smooth operations during high-volume periods.
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
- Collaborated closely with housekeeping to maintain room standards.
Information Technology Manager
Cloud web labs
Ahmedabad, India
2020.07 - 2023.03
- Improved efficiency by implementing new IT systems and processes.
- Maintained up-to-date knowledge of technology trends to stay competitive in the market.
- Developed training programmes for staff to enhance their technical skills and knowledge.
- Facilitated user engagement by integrating social media platforms on the website.
- Optimised website traffic by implementing effective SEO strategies.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Hotel receptionist
Shari Hotel
Ahmedabad, India
2017.03 - 2020.06
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Managed room availability charts to ensure zero overbooking.
- Provided hotel information for improved guest experience.
- Reduced wait times with high-speed processing of reservations.
Education
Diploma of Higher Education - Information technology
Government Polytechnic
1
Skills
- Opera PMS (Opera Bookings Management, Hotel System Operations)
- Guest Check-in and Check-out
- Payment Processing & Billing Adjustments
- End-of-Shift Banking & Cash Handling
- Resolving Guest Complaints with Calm & Professionalism
- Strong Focus on Guest Satisfaction
- Passion for Hospitality and Service Excellence
- Understanding of Room Cleaning Standards & Housekeeping Coordination
- Data Entry & Record Accuracy
- Microsoft Office Suite (Word, Excel, Outlook)
- Basic Website Navigation & Updates
- Clear Verbal and Written Communication
- Email Etiquette & Professional Correspondence
- Problem Solving & Conflict Resolution
- Multilingual Communication
Languages
English
Fluent
Hindi
Fluent
Gujarati
Native
Timeline
Guest Service Assistant
Holiday Inn Express Hotel
2024.11 - 2025.02
Information Technology Manager
Cloud web labs
2020.07 - 2023.03
Hotel receptionist
Shari Hotel
2017.03 - 2020.06
Diploma of Higher Education - Information technology
Government Polytechnic