Glenn Stirrups
Herne bay,Kent
Summary
Possesses extensive product knowledge, driving exceptional service delivery and customer satisfaction. Proven leadership experience across three different Shepherd Neame pubs, showcasing adaptability and team collaboration. Committed to working flexible hours and adjusting to changing schedules as needed.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Assistant manager
Shepherd Neame, The Royal
Tankerton, Kent
2022.05 - 2025.06
- Effectively resolved customer complaints, enhancing service satisfaction.
- Trained new staff on tills and coffee machinery, ensuring adherence to standards.
- Helped to optimal stock levels through diligent management and monitoring through stock checks
- Completed various training courses in first aid, fire safety, and food handling practices.
- Established strong relationships with regular customers and local patrons.
- Executed banking duties, including cashing up and secure closing procedures.
- Learned how to effectively use Shepherd Neame systems to help with schedules and menu changes
Bartender
Shepherd neame, Shakespeare
Canterbury, Kent
2019.04 - 2021.05
- Checked identification of customers to ensure legal drinking age compliance.
- Handled cash transactions securely minimising risk of theft or fraud.
- Collaborated with team members to provide seamless service during busy periods.
Bartender
Blend bar
Wellington, New Zealand
2017.04 - 2019.02
- Enhanced bar atmosphere by leveraging experience from previous backpacker bars.
- Organised engaging events such as quiz nights and bar crawls, similar to past venues.
- Assisted in kitchen operations to manage large group orders effectively.
- Trained new staff on till operations and drink preparation techniques.
- Coordinated development of new cocktail recipes and drink offerings.
Bartender
Camel Bar
Auckland, New Zealand
2016.02 - 2017.03
- Served drinks in backpacker bar, coordinating specialised events such as trivia nights and pool competitions.
- Assisted with scheduling and familiarised with back-office operations.
- Conducted end-of-night cashing up and secured premises.
- Helped train new staff on bar and till use
Entertainment manager
Nomads hostels
Sydney, Australia
2015.06 - 2016.02
- Liaised with bar managers to secure tickets and access to venues throughout Sydney.
- Helped to run welcome meetings, bar crawls, park outings, and various day trips at a prominent Sydney hostel.
- Helped newcomers to hostel feel welcolm at what can be a daunting time away from home
Waiter/Bartender
Rondezvous
Mildura, Australia
2014.06 - 2015.02
- Delivered high-quality service to customers in fine dining and casual environments.
- Maintained cleanliness standards through diligent execution of basic cleaning duties.
- Demonstrated flexibility by covering multiple shifts as needed.
- Worked shifts which included breakfast lunch and dinner.
- First job in hospitality so had to quickly pick up techniques and styles to help on the bar and waitering
Pump Engineer
A and C pumps
Canterbury, Kent
2007.10 - 2012.07
- Acquired training on diverse pump systems and electrical panels.
- Installed, maintained, and repaired pump systems across UK, requiring extensive hours and teamwork.
- Achieved qualification in 17th Edition IET Wiring Regulations.
Education
A-Levels - Law, Maths, Biology
Chaucer technology school
Canterbury, Kent 1998.09 - 2005.05
Skills
- Service orientation
- Excellent communication
- Customer Service
- Leadership skills
- Product knowledge
Timeline
Assistant manager
Shepherd Neame, The Royal
2022.05 - 2025.06
Bartender
Shepherd neame, Shakespeare
2019.04 - 2021.05
Bartender
Blend bar
2017.04 - 2019.02
Bartender
Camel Bar
2016.02 - 2017.03
Entertainment manager
Nomads hostels
2015.06 - 2016.02
Waiter/Bartender
Rondezvous
2014.06 - 2015.02
Pump Engineer
A and C pumps
2007.10 - 2012.07
A-Levels - Law, Maths, Biology
Chaucer technology school
1998.09 - 2005.05