AnneMarie Hayden
Rotherham, England,South Yorkshire
Summary
Experienced professional with focus on team leadership and customer service. Adept at managing daily operations, resolving issues, and ensuring smooth workflow. Strong communication skills and ability to motivate staff, driving productivity and customer satisfaction. Responsible Assistant manager, passionate about delivering outstanding quality and service. Offering 26 years of experience in industry with history of recognition for performance. Dynamic Assistant Manager with expertise in team leadership and operational excellence. Drives performance improvements through targeted training and development initiatives. Cultivates a customer-focused environment by resolving escalated issues and enhancing service delivery.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Mcdonalds
Rotherham, South Yorkshire
03.1999 - Current
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to review targets, identify performance enhancements, and gather customer feedback for actionable insights.
- Monitored staff performance and developed targeted improvement plans to enhance team effectiveness.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Managed organisational resources to optimise administrative and operational efficiency while adhering to budgetary guidelines and ensuring quality outcomes.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Directed daily operations of the business to meet changing demands.
Education
GCSEs -
Wickersley Comprehensive
Rotherham, ROT01-1999
Skills
- Team management
- Customer service
- Staff training
- Inventory management
- Safety compliance
- Sales reporting
- Employee recruitment
- Communication facilitation
- Staff motivation
- Leadership skills
- Excellent communication
- Customer relationship building
- Operational support
- Staff mentoring
- Leadership proficiency
- Strategic planning
- Outstanding customer service
- Staff scheduling
- Compliance awareness
- Quality control procedures
- Inventory management systems
- General office administration
- Service orientation
- Recruitment and hiring practices
- Positive attitude
- Performance evaluation
- Sales analytics
Timeline
Assistant Manager
Mcdonalds
03.1999 - Current
GCSEs -
Wickersley Comprehensive