Gill Gibson
Stevenage,Herts
Summary
Dedicated professional with expertise in proactive arrears chasing, ethical integrity, and account reconciliation. Proven ability to resolve account disputes and invoice queries efficiently while conducting thorough customer credit checks. Committed to maintaining high standards of financial accuracy and integrity, aiming to contribute to organisational success through meticulous attention to detail and proactive problem-solving.
Meticulous Credit Controller accustomed to evaluating customer creditworthiness and processing credit applications. Verifies credit scores and payment histories to issue lines of credit. Excellent command of risk factors and industry requirements.
High-achieving Credit Controller offering quality-minded and customer-driven approach. Resourceful and skilled professional focused on improving department productivity and streamlining processes for efficiency.
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work history
Credit controller
The Institution of Engineering and Technology
Stevenage, Herts
11.2015 - Current
- Managed customer accounts for maintaining positive client relationships.
- Reduced business risk with stringent credit checks and assessment.
- Resolved escalated issues efficiently, reducing potential damage to customer relationships.
- Negotiated repayment arrangements, improving cash flow in the process.
- Updated database regularly for maintaining up-to-date record of all transactions.
- Developed strong relations with clients, fostering loyalty and trust on both ends.
- Provided support during audits, ensuring compliance with regulations at all times.
Finance Assistant
The Institution of Engineering and Technology
Stevenage, Herts
06.2015 - 11.2015
- Strengthened internal control procedures with meticulous record-keeping practices.
- Resolved customer queries regarding billing issues leading to improved customer satisfaction.
- Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.
- Coordinated with other teams to resolve any discrepancies in invoicing or payments.
- Entered transactions into internal databases.
- Collaborated closely with credit control team to maintain accurate records of customer debts.
- Assisted in credit control processes, improving overall business financial health.
Credit control manager
The Institutionof Engineering and Technology
Stevenage, Herts
05.2007 - 06.2015
- Negotiated repayment plans, reducing the number of delinquent accounts.
- Ensured compliance with financial regulations and standards at all times.
- Reviewed contracts and agreements, ensuring consistency in terms of payment schedules.
- Coordinated monthly meetings to review progress towards financial goals.
- Managed a team of credit controllers for enhanced productivity.
- Maintained customer relationships whilst ensuring timely payments.
- Liaised with sales team to resolve customer queries and issues.
- Chased overdue invoices by liaising directly with clients.
- Advised senior management on credit policy matters and risk management.
- Contacted customers about overdue payments by phone, letter and email.
- Reconciled complicated accounts provided by accounting team.
- Escalated serious issues and concerns immediately to supervisor.
Clerical assistant
The Institution of Electrical Engineers
Stevenage, Hertfordshire
09.1989 - 05.2007
- Contributed to team success by providing clerical support during large scale projects or events.
- Managed incoming post to maintain regular communication flow within the department.
- Ensured accurate record keeping with diligent data entry tasks.
- Maintained office files for reliable reference, including electronic and hard copies.
- Processed invoices and payments using accounting software.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
Education
GCSEs -
Stevenage Girls School
Stevenage, Hertfordshire 08.1977 - 05.1982
Skills
- Proactive arrears chasing
- Ethical integrity
- Account reconciliation
- Account dispute resolution
- Invoice query resolution
- Customer credit checks
Timeline
Credit controller
The Institution of Engineering and Technology
11.2015 - Current
Finance Assistant
The Institution of Engineering and Technology
06.2015 - 11.2015
Credit control manager
The Institutionof Engineering and Technology
05.2007 - 06.2015
Clerical assistant
The Institution of Electrical Engineers
09.1989 - 05.2007
GCSEs -
Stevenage Girls School
08.1977 - 05.1982
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