Chantel Charles
Manchester ,Lancashire
Summary
Driven professional with firm background of discretion and confidentiality. Strong command of data security and client privacy protocols. Proactive problem-solver and diplomatic communicator with history of reliable performance.
Overview
25
25
years of professional experience
Work history
Credit controller
Essential Access Platforms
Manchester
2025.04 - Current
- Established effective payment plans to facilitate timely debt recovery.
- Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
- Provided support during audits, ensuring compliance with regulations at all times.
Customer Service
Fish and Chip Shop
manchester
2019.02 - 2025.02
- Prioritised tasks effectively under pressure, maintaining a consistent level of excellent service even during peak hours.
- Provided expert product knowledge, resulting in increased sales margins.
- Assisted in the creation of company-wide customer service protocols, improving consistency in service quality.
- Achieved customer satisfaction by promptly responding to enquiries.
Customer service representative
JDWilliams
Manchester
2001.01 - 2019.02
- Facilitated customer loyalty programmes to enhance customer retention.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
Education
NVQ Level 2 - Hair and beauty
Moston college
Manchester Skills
- Proactive arrears chasing
- Debt recovery techniques
- Efficient organisation
- Relationship Management
Affiliations
- Going to the gym, being with friends and family, cooking and reading
About me
I'm a fun outgoing person, who thrives in a customer service environment, I love to solve problems and make people happy, I'm a very motivated person who loves to work hard, I'm very good at adapting to any roles within the work place and I have lots of experience. All in all I'm a happy go lucky person that gets on well with all different types of people.
Timeline
Credit controller
Essential Access Platforms
2025.04 - Current
Customer Service
Fish and Chip Shop
2019.02 - 2025.02
Customer service representative
JDWilliams
2001.01 - 2019.02
NVQ Level 2 - Hair and beauty
Moston college