Sarah Caton

I am AVAILABLE from 1st APRIL '26 due to Outsourcing of role.

• Proactively chasing payment to terms on high volume ledger, significantly reducing outstanding debt.
• Enhanced cash collections through strong relationship-building with internal and external customers, resulting in improved service levels.
• Ability to manage and prioritise complex accounts under pressure to meet daily tasks and monthly financial targets.
• Analysing aged debtor reports, tracking financial performance and keeping management updated.
• Resolved invoice disputes through effective communication with customers, leading to prompt escalation and resolution of issues, minimising arrears.
• Reduced risk of bad debt by identifying at-risk accounts and implementing recommended debt recovery actions.
• Ensured swift resolution of incoming credit control queries, adhering to agreed service level standards.
• Streamlined creation and categorisation of outbound service requests to optimise workflow.

• Assisted with order processing and ensured timely delivery.
• Handled returns of damaged stock prior to driver's return to site.
• Communicated with drivers to keep customers informed about delivery schedules.
• Facilitated resolution of customer queries in coordination with driver and management.
• Reported instances of failed deliveries and reasons to key clients and DHL management.

• Assisted with raising and consolidation of requisitions.
• Processed and distributed orders efficiently.
• Administered relevant processes upon receipt of stock.
• Managed goods receipting and collation of all supporting documentation for invoicing.
• Resolved internal and external queries promptly.
• Handled photocopying, filing, emailing, sorting and distribution of mail.
• Supported updating information on management information system (SIMS).

• Welcomed visitors with professionalism and friendliness.
• Assisted customers by offering support and responding to enquiries.
• Provided administrative support to Housing Officers and wider business.
• Coordinated management of contact centre email inbox along with incoming and outgoing post.
• Capturing of new tenancy contracts into in-house system with electronically filed supporting documents.
• Recorded minutes and produced typed letters and reports to maintain accurate documentation.

• Relocated back to UK, time out to travel, visit family and set up home.

• Provided exceptional customer service by addressing queries and resolving complaints.
• Efficient handling of all incoming calls from customers, head office and suppliers.
• Supported management team in meeting performance targets.
• Implemented new filing system to enhance document accessibility and save time across division.
• Ensured adherence to compliance and sustainability in administrative processes.
• Managed cash processes relating to banking and petty cash transactions.
• Monitored compliance with delivery, return, and waste processes to reduce shrinkage.
• Oversaw cashier performance and ensured adherence to till point processes.
• Assisted in budgeting process, involvement in projection of sales, expenses, and profits.
• Supported recruitment and selection of new staff members.
• Contributed to training and development of compliance processes for trainees and store managers.

• Chased payments on ledger of @ 5 million ZAR.
• Managed debtors book by authorising credits and following up on accounts in arrears.
• Assisted customers in negotiating payment plans for new and aging debt.
• Executed strict dunning process with 60/90 day debtors.
• Sent reminders to customers who did not adhere to payment terms.
• Collaborated with debt collectors and bailiffs when necessary.
• Assisted sales department in contacting new clients to support expansion of customer base and debtors book.
• Completed credit checks to evaluate risks of new customers.
• Ensured adherence to all administrative processes and consumer credit regulations.
• Compiled reports and maintained accurate filing systems.
• Performed general office tasks including emails, faxing, and updating customer records.
• Managed cash processes related to banking, petty cash, and account payments.
• Trained junior staff to enhance skills and improve performance.

• Dedicated time spent with my 2 small children and visited family in UK.

• Provided exemplary customer service consistently.
• Assisted in resolving customer complaints and queries effectively.
• Supervised cashiers to ensure adherence to all processes and procedures.
• Organised and maintained company filing system efficiently.
• Performed all administrative and general office duties.
• Processed banking, petty cash and casual wages.
• Ensured compliance with all administrative processes for stock management and receiving.