Giacomo Ferrara
London
Summary
As a recent Business and Human Resources Management graduate, I am driven to embrace new challenges and opportunities. With a keen sense of organisation and practical time management skills, I have demonstrated my leadership capabilities in various roles. As an organised Team Leader, I excel at building positive relationships, instilling trust, and guiding teams towards achieving organisational goals. I have a proven track record of facilitating collaboration across departments, working closely with co-management and top-level leadership. Furthermore, I am recognised for my exceptional training and mentoring abilities. Additionally, I possess strong proficiency in Excel for data analysis, project management skills, and a thorough knowledge of Word. With an ambitious mindset, I am eager to leverage my skills and education to make valuable contributions to a dynamic business environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Pret a Manger
01.2018 - Current
- Started as Team Member and, within 12 months, promoted to Team Leader
- Led team of 10-16 members while providing exceptional customer service.
- I manage relationships with suppliers, ensuring service levels are continually met
- Successfully managed content resources, researching new topics
- Constantly worked hard and smart to understand the work environment in continuous transformation better to help the team to perform well and achieve the goals
- Perfectly organised documents such as contracts, employment statements of sickness, security checks and well-organized and quick responses to daily e-mails
- Strategic planner skilled in multitasking and prioritising work tasks to meet line manager needs better.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Barista | Caffe Nero
01.2016 - 12.2017
- Caffe Nero is an Italian-influenced coffeehouse company headquartered in London
- Delivery high-quality coffee to meet the expectations of the company and customers
- Within 2 months stepped up as senior Barista.
Education
Bachelor of Arts - Business Management And HRM
London Metropolitan University
London07.2023
Graduate - electrotechnical engineering
ITI MEDI
2010
Skills
- Effective and decisive decision maker, demonstrated by taking initiatives to overcome any difficulties presented to the team during my previous and currently work experience
- Confident presenter having led several trainings to new members of the team
- Excellent problem-solving skills having worked in a customer-facing role in which I addressed client issues and worked to identify solutions daily
- Adaptability: I combined my studies with my hobbies as well as my full-time jobs
- Communication: Throughout each of my roles I have prided myself on my ability to connect with people of all ages and backgrounds and have demonstrated strong networking and negotiation skills
- Critical Thinking: Both my degree and most recent job required a high level of critical thinking including researching, analyzing data and making recommendations
- IT Skills: Good capability to use programs such Excel, Words and PowerPoint, and MS Project
- Teamwork: A good team player who collaborates well across different disciplines gathering and sharing ideas as well as supporting others
Additional Information
- Driving License- B/B1/A
Certification
- Excel License - Advanced
- Office administration in banking
- Agile Project Management including Key Agile Terminologies, Agile Teams and Tools.
- Training – earned a CMI level 3, a qualification on leadership and management
Languages
Italian
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2
Timeline
Team Leader
Pret a Manger
01.2018 - Current
Barista | Caffe Nero
01.2016 - 12.2017
Bachelor of Arts - Business Management And HRM
London Metropolitan University
Graduate - electrotechnical engineering
ITI MEDI
Similar Profiles
Moloko Janet MakoengMoloko Janet Makoeng
Hot Chef at Pret A MangerHot Chef at Pret A Manger
Danielle McLeodDanielle McLeod
Team leader at Pret A MangerTeam leader at Pret A Manger
MD AZHARUL ISLAMMD AZHARUL ISLAM
Team leader supervisor at Pret A MangerTeam leader supervisor at Pret A Manger
Pooja MehtaPooja Mehta
Team leader at Pret A MangerTeam leader at Pret A Manger
Mohammed Zia ShaheenMohammed Zia Shaheen
Founder & Principal Consultant at Loop Media-Social Media AgencyFounder & Principal Consultant at Loop Media-Social Media Agency