Stephen Shallcross
Bristol,North Somerset
Summary
A highly skilled professional with a proven track record in communication, integrity, and reliability. Demonstrates exceptional ability to work under pressure, maintaining high standards and meeting deadlines. Experienced in supervisory roles such as acting police sergeant and tutor constable, showcasing leadership and exemplary conduct. Adept at providing and receiving feedback constructively, with a strong work ethic and organisational skills. Resilient and adaptable, with a quick learning ability for new processes and systems. Committed to achieving excellence through hard work and dedication.Recognises that his experience of retail work is not recent but believes that his core skills ( hardworking, eager to learn, eager to work as part of a team, resilience, reliability) would transfer into the retail environment.
Overview
38
38
years of professional experience
Work History
Prosecutions Officer
Great Western Railway
Reading, Berkshire
06.2022 - 01.2025
- Dealt with fare evasion cases for GWR. This involved evidence/fact checking,requesting summonses, case presentation.
- The role also involved liaising with the courts, ACRO Criminal Records Office and with staff who had reported the fare evasion cases.
- Further to this much of the work involved communicating with the passengers who had evaded fares. The communication with them was by email and needed to be accurate, sometimes sensitive and non judgemental. Good communication was key to this role so as to establish trust with partnership agencies. Many of the cases were settled out of court, with this being the preferred option for the company.
- This role required an in depth knowledge of the computer system used to deal with such cases. It further required a good knowledge and understanding of the legislation that covered such fare evasion cases ( Regulation of Railways Act 1889). Some of the cases involved interviews of passengers. Such interviews needed to be PACE (Police and Criminal Evidence Act 1984)compliant. If cases were not procedurally correct or breached PACE, then they would be withdrawn. It was important that such cases were withdrawn from court as the court trusted me to ensure quality control of cases and to demonstrate the integrity of the GWR Revenue Recovery Department.
- Collaborated with colleagues for effective teamwork.
- Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
Police Officer
Avon & Somerset Constabulary
Bristol, Avon & Somerset
03.1995 - 06.2022
- Spent approximately 6 years on uniformed patrol at Yeovil and Southmead Police Stations. During this time I was a response officer involved in responding and dealing with 999 and other non-emergency calls. In addition to this I was also involved in interviewing suspects and preparing case papers from charge to the conclusion of the court case.
- Tutored several uniformed officers to ensure that they were capable of and confident in the role of a police officer.
- Qualified to the rank of sergeant, having passed the theory and practical examinations. I later utilised these skills as an acting sergeant on uniformed teams on a number of occasions.
- Spent 2 years on a specialist domestic violent unit that dealt with high-risk victims and suspects. This involved safeguarding, building professional relationships and gaining the trust of victims and their families. Much of the work was custody-based dealing with suspects under pressured custody-time limits where liaison with the Crown Prosecution Service was necessary to determine whether there was sufficient evidence to charge. Many of these cases were remand cases where victims were at risk, should the suspect be bailed.
- Spent 12 years in Bristol Criminal Investigations Department (CID) dealing with serious and major crime investigations for offences such as rape, serious assaults, arson, aggravated burglary and robbery. Again, this work involved responsibility for the whole investigation including dealing with victims, witnesses and suspects and thereafter taking the case to court. It involved responsibility for the whole of the investigation which included the proper recording of material from the initial report, preparing the case to the criminal standard, liaison throughout with the prosecution team and the Crown Prosecution Service and the ongoing review of material throughout. As an officer in the case of many investigations, I have acted as the disclosure officer for these cases, having full awareness and understanding of the Criminal Procedures and Investigations Act 1996 (CPIA).
- Spent 3 years on the Major Crime Investigation Team dealing with major crime investigations such as offences of murder, manslaughter and other complex crime investigations. During this time I have been the officer in the case for two murder investigations and a corporate manslaughter investigation. I have also carried out the family liaison officer role and the PACE advisor role (Police and Criminal Evidence Act 1984) for several murder investigations.
Administrative Assistant
Avon County Council
Bristol, Avon
03.1994 - 03.1995
- In clerical role for a department that provided equipment and supplies for schools within the Bristol City Council catchment area. The role involved liaising with schools and ordering supplies needed.
- Worked in other Avon County Council offices in administrative and clerical roles with responsibility for record keeping and general administration.
Trainee Retail Section Manager
Waitrose & Partners
Bristol (Westbury Park Branch)
09.1988 - 06.1989
- Managed a small team. Showed good communication with staff by being open, honest and down to earth. Used humour to manage some work situations but was also not afraid to highlight poor performance and/or errors.
- Fostered a happy work environment conducive to good productivity with consistent encouragement/feedback to staff.
- Ensured good/efficient working processes for increased productivity.
- Led the team by example by showing a good work ethic and being involved with the stock on the shop floor and other daily tasks.
- Increased efficiency by establishing clear roles and responsibilities for each team member.
- Ensured health and safety practices were adhered to and that staff knew that it was everyone's responsibility.
- Ensured that stock wastage was minimised by good working practices.
Sales assistant
Marks & Spencer
Bristol
02.1987 - 07.1988
- Conducted inventory checks to manage stock levels accurately.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Ensured that the shop floor was tidy and perishable stock was rotated so as to minimise wastage.
- Delivered a high standard of customer service, by being professional , friendly and interested when dealing with customers.
- Demonstrated flexibility in the role by moving around the department as dictated by the business needs and demands of the department.
- Ensured that I adhered to health and safety at work policies.
Sales assistant ( temporary/seasonal)
C and A ( clothes retailer)
Bristol
12.1986 - 02.1987
- Utilised excellent communication skills to provide detailed product information.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Collaborated effectively with team members to ensure that the department functioned efficiently.
- Improved customer service by efficiently handling queries and complaints.
Education
A-Levels - Psychology, Communication Studies & Economics
Gordano School
Bristol, BS20 7QRBachelor of Arts - Psychology
University of Reading
Reading, RDGGCSEs - Maths, English Language, English Literature, Science, Economics, Home Economics, Geography & French
Gordano School
Bristol, BS20 7QRSkills
- Good communicator This is evidenced by my time as a police officer, prosecutions officer and my roles in retail I am able to communicate at all levels and would describe myself as friendly and approachable
- Able to work to work under pressure Much of my previous work has been deadline orientated and against the clock I am able to work under pressure whilst maintaining high standards
- Excellent record of integrity and honesty I have worked in roles where integrity is non- negotiable and where you can be held to account for your actions My previous personnel records show that my conduct/ behaviour has been exemplary and this has been demonstrated by my working in supervisory roles ( acting police sergeant, tutor constable) where you are required to lead by example
- Able to provide feedback in a positive and informative manner I am also able to accept feedback and take it on board
- Work ethic I am a hard working and task orientated person I take pride in my work and am motivated by the reward of seeing a job completed in a good manner
- Reliable I am a person that you can rely on and have had only a few sickness days in my previous jobs I am a stickler for being on time whether it be my work life or private life
- Resilient Whilst working in the police and for GWR I have had days that have been testing and difficult Such days have involved changing or testing circumstances where you are put under pressure and required to think on your feet These situations have been character building and have shown me that in most situations difficulties can be overcome
- Adaptable and quick to learn In my previous roles I have used numerous working processes and computer applications I have always managed to master such systems and do not fear using them In general, i am keen to take on board new information and learn in a working environment
- Organised I am a person that likes things to be organised or in place My life experiences ( work and family) have taught me that organisation is a key building block in order to get the job/task done properly
Custom
- Keen sportsman and keep fit by spinning at my local gym.
- Was previously a runner and have completed 30 half marathons/marathons.
- Am passionate about music ( listening to) and football.
Timeline
Prosecutions Officer
Great Western Railway
06.2022 - 01.2025
Police Officer
Avon & Somerset Constabulary
03.1995 - 06.2022
Administrative Assistant
Avon County Council
03.1994 - 03.1995
Trainee Retail Section Manager
Waitrose & Partners
09.1988 - 06.1989
Sales assistant
Marks & Spencer
02.1987 - 07.1988
Sales assistant ( temporary/seasonal)
C and A ( clothes retailer)
12.1986 - 02.1987
A-Levels - Psychology, Communication Studies & Economics
Gordano School
Bachelor of Arts - Psychology
University of Reading
GCSEs - Maths, English Language, English Literature, Science, Economics, Home Economics, Geography & French
Gordano School
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