Sophie Evans
Blackpool,Lancashire
Summary
Results-driven with extensive experience in residential lettings, property management and property development. Skilled at leading high-performing teams, driving lettings performance, and ensuring compliance with industry regulations. Adept at building strong landlord and tenant relationships, streamlining processes, and delivering high customer service. Recognized for training and motivating staff to meet targets while maintaining a supportive work environment. Strong problem-solving skills of managing challenging negotiations, resolving disputes, and achieving business growth.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Team Leader
My Blackpool Home
07.2017 - 09.2025
- In my present role as a team leader I provide daily support to my team in all aspects of the letting industry. I manage the workload of the team and make decisions on complex cases according to the company’s policies and procedures.
- I complete the monthly office rota to ensure that staff levels are managed and customers’ needs are met. I also manage the rota day to day to take into account of any changes such as staff sickness, flexi leave and short notice annual leave. I monitor staff performances within the office by setting clear expectations and provide training when necessary.
- I have built good relationships with staff, landlords, contractors, support services and other 3rd party professional businesses. I understand the importance of multi-agency working to ensure vulnerable households have the support they require to sustain a successful tenancy.
- I can work within a team and on my own initiative; I always complete my work efficiently, meet my targets on time and I can prioritise my work load to meet the demands of the company.
- I provide high customer service, I am a good listener and show empathy. I understand conflict resolution, the ability to think strategically and adapt coping with pressure and change.
- I have worked on different computer systems including Word, Excel, AllPay, MeterPay, Abritas and Landlord Manager and have provided an input into the new management housing system.
- Negotiate successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- I am responsible for managing the rental income, rent arrears and legal processes to minimise the rental loss for the business. I attend court when required and liaise with the Blackpool Council Legal team regarding possession claims.
- In my current role I provide guidance and support to the team with anti-social behaviour cases. I follow our procedures and have knowledge on the Anti-social Behaviour Crime and Policing Act 2014. I abide by the data protection act in all ASB cases and work to achieve a positive resolution for cases.
- I oversee the routine property inspections making sure that they are completed regularly and that any intricate cases are dealt with promptly. This can include referrals to our in house tenancy support service. I also engage with the Blackpool Council Environmental Health department to ensure properties repairs and conditions are met.
- Improve customer satisfaction through close collaboration with the team, contractors and tenants.
Manager
Oystons Ltd
01.2016 - 07.2017
- I have continued my career in the Lettings industry as manager employed by Oystons Ltd. I have progressed as manager building on the skills I learnt from my previous employer. Some of my new duties have being interviewing staff, taking on apprentices and provided training in all areas of the business. I have been recently attending auctions to try to obtain new business from customers purchasing properties, explaining the services we offer in hoping to gain their property to let. I have continued to provide a high level of customer service to clients both new and existing.
Manager
Place2let/Reeds Rains
Blackpool
03.2009 - 01.2016
- Since working at Place2let/Reeds Rains I have achieved a Level 2 qualification in Business Administration and a Level 3 qualification in Customer Communication. I have worked hard within the office and have covered a lot of different aspects of the job.
- I provide a high level of customer service and deal with problems on a daily basis. I have promoted new ideas to the business, I am able to work as an individual and I work well within a team. I am always punctual and presentable and I have proved to be very honest and reliable.
- I was made manager with Place2let in December 2013. Some of the duties as a manager include:
- Making landlord payments and contractor payments/having access to the various bank accounts.
- Banking money.
- Receiving and resolving complaints.
- Dealing with landlords on a daily basis - new landlords or existing.
- Resolving tenants queries, completing property move in’s and assisting with maintenance.
- Accompanying tenants on viewings, obtaining property descriptions/pictures.
- Organising staff workload and dealing with the day to day running of the business.
- Reeds Rains bought Place2let in May 2015 and I have remained manager of the branch.
Hairdresser
Phaze1
Blackpool
09.2008 - 03.2009
- I continued my Hairdressing apprenticeship course while working at Phaze1. During my time there I gained further knowledge and gained more confidence. I dealt with customer enquiries, arranged appointments, greeted customers on entry to the shop and ensured my customers were satisfied with any treatments I conducted. While working at Phaze1 I also completed an acrylic nail course to further my skills within the beauty industry.
Hairdressing Apprentice
Fenerty's
Blackpool
07.2007 - 08.2008
- After leaving High school I enrolled on a Hairdressing Apprenticeship NVQ Level 2 course at Blackpool and The Fylde College. I went to college every Monday and worked throughout the week. I built up my confidence with basic hairdressing skills and dealt with members of the public.
Education
GCSEs - Maths, English, Science, Geography, History, R.E, Art, French
Blackpool
09.2003 - 07.2007
Skills
- Success and results driven
- Excellent IT skills
- Punctual and well presented
- Confident outlook
- Good listener
- Able to work individually or in a team
- Able to work under pressure
- Good communication skills
- Risk assessment knowledge
- Decisive decision-making
- Staff management
References
References available upon request
Additional information
- Driving Licence: Full clean licence
- Nationality: British
Timeline
Team Leader
My Blackpool Home
07.2017 - 09.2025
Manager
Oystons Ltd
01.2016 - 07.2017
Manager
Place2let/Reeds Rains
03.2009 - 01.2016
Hairdresser
Phaze1
09.2008 - 03.2009
Hairdressing Apprentice
Fenerty's
07.2007 - 08.2008
GCSEs - Maths, English, Science, Geography, History, R.E, Art, French
Blackpool
09.2003 - 07.2007
Similar Profiles
Jayden PotterJayden Potter
Food and Beverage Assistant at Coral Island BlackpoolFood and Beverage Assistant at Coral Island Blackpool
CALLUM RILEYCALLUM RILEY
Games Operator at Blackpool Pleasure Beach ( HB Leisure)Games Operator at Blackpool Pleasure Beach ( HB Leisure)
Spencer YousafSpencer Yousaf
Cashier at Club 3000 Bingo BlackpoolCashier at Club 3000 Bingo Blackpool
Michael ManningMichael Manning
Sales manager at BetfredSales manager at Betfred
Bethany AnkersBethany Ankers
Hotel Manager at Choice Hotels-ClaremontHotel Manager at Choice Hotels-Claremont