Ghala Azouz
Blackburn,Lancashire
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
1
1
year of professional experience
Work history
Front of house team member
Mcdonald’s
Blackburn, Lancashire
2025.10 - Current
- Greeted customers promptly at the counter and front area, taking accurate food and drink orders using the POS system during high-volume service periods.
- Handled cash and card payments, ensuring correct change and maintaining accuracy when processing multiple orders quickly.
- Assembled customer orders and checked items carefully before handing them out to ensure order accuracy.
- Managed queue flow during busy periods by directing customers to available tills and keeping the service area organised.
- Responded to customer questions about menu items, deals, and allergens, providing clear and helpful information.
- Resolved minor customer complaints politely and efficiently, escalating issues to shift managers when necessary.
- Coordinated with kitchen staff to track order progress and ensure timely delivery of meals to customers.
- Followed McDonald’s service procedures and speed targets to maintain fast, consistent customer service.
- Supported team members during peak hours by switching between till service, order assembly, and lobby tasks as needed.
Team member
Pret A Manger
Wigan, Lancashire
2024.10 - 2025.07
- Greeted customers as they entered the shop, creating a welcoming environment and maintaining high customer service standards.
- Served customers quickly and accurately at the till using the POS system.
- Handled cash and card transactions, ensuring correct payments and maintaining accuracy while processing high volumes of orders.
- Prepared hot drinks including coffees and teas according to Pret standards while maintaining speed and consistency.
- Assisted customers with menu choices, explaining ingredients, allergens, and meal options clearly.
- Replenished shelves with fresh products while ensuring proper rotation and freshness.
- Maintained cleanliness of the store in line with food hygiene and safety standards.
- Monitored stock levels of varying products restocked the front area throughout the shift.
- Worked closely with kitchen and front of house team members to maintain efficient service during peak hours.
- Followed Pret’s food safety procedures including temperature checks and correct food handling practices.
- Managed queues during busy periods by directing customers and keeping service running smoothly.
Education
GCSEs -
Witton Park Academy
Blackburn09.2022
Skills
- Tactfulness with difficult customers
- Upselling techniques
- Food safety and hygiene
- Complaint handling
- Customer Service
- POS Systems
- Health and Safety Compliance
- Cash handling
- Payment Processing
- Special dietary requirements
- Punctuality
Timeline
Front of house team member
Mcdonald’s
2025.10 - Current
Team member
Pret A Manger
2024.10 - 2025.07
GCSEs -
Witton Park Academy