Milana Senik
Whitchurch ,UK
Summary
Dedicated professional with a strong foundation in customer service, specialising in table service and adept at handling challenging situations with patience, tact, and professionalism. Recognised for excellent communication skills, flexibility, and the ability to work seamlessly within a team environment. Committed to delivering exceptional service while maintaining high standards of etiquette and fostering positive customer experiences.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Friendly and approachable Front of House Team Member with knack for creating welcoming atmospheres and enhancing guest experiences. Skilled in managing busy environments, resolving customer inquiries, and supporting team operations to ensure smooth service delivery. Known for fostering positive interactions and contributing to high levels of customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front of house team member
The Grosvenor Hotel
Stockbridge, Hampshire
05.2024 - Current
- Recommended menu items to guests, enhancing their dining experience.
- Coordinated seating arrangements for efficient restaurant management.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Kitchen staff member
The Ivy
Winchester, UK
09.2022 - 02.2023
- Supported chefs by doing daily tasks promptly.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
- Assisted in food preparation for enhanced meal quality.
Assistant
FG
Kyiv , Ukraine
05.2021 - 09.2021
- Managed executives' schedules for improved daily workflow.
- Answered phone calls promptly, providing excellent customer service.
- Compiled data to generate comprehensive reports.
- Managed time effectively to meet deadlines.
Education
NVQ Level 1 - Finance and Accounting
University of Winchester
Winchester 09/2024 -
A-Levels - Drama
Peter Symonds College
Winchester, Hampshire 09/2022 - 07/2024
Skills
- Patience and tolerance
- Tactfulness with difficult customers
- Professionalism and etiquette
- Excellent communication
- Flexibility
- Table service
- Excellent team player
Languages
Russian
Native
Ukrainian
Native
English
Upper intermediate (B2)
Affiliations
- Make up
- Sport
- Theatre
Timeline
Front of house team member
The Grosvenor Hotel
05.2024 - Current
Kitchen staff member
The Ivy
09.2022 - 02.2023
Assistant
FG
05.2021 - 09.2021
NVQ Level 1 - Finance and Accounting
University of Winchester
09/2024 -
A-Levels - Drama
Peter Symonds College
09/2022 - 07/2024
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