Georgina O'Brien
Gloucester,Gloucestershire
Summary
Experienced professional with 20 years of retail experience. Demonstrates budgeting, scheduling, and communication skills. Excellent reputation for resolving problems and improving customer satisfaction.
Background includes a degree in Marine Biology and Zoology and a qualification in animal management with a passion for nature and wildlife.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work history
General Merchandise and Clothing Manager
Sainsbury's
Cheltenham
2024.09 - Current
- Daily running and organisation of a high sales supermarket.
- Daily running of own department ensuring smooth running of daily operations with efficient resource allocation.
- Keep colleague records regarding holidays, absences and disciplinary's.
- Enforced service standards to maintain establishment reputation for excellence.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Merchandise displays, contributing to improved store aesthetics and shopper engagement levels.
Food Production Manager
Sainsbury's
Cheltenham, Gloucestershire
2024.01 - Current
- Managed all day-to-day operations of a scratch bakery and hot food counters.
- Daily running and organisation of a large supermarket.
- Reinforced hygiene and food safety procedures and maintained strong knowledge of food safety practices.
- Performed food risk analysis to foster food safety assurance.
- Routinely checked and recorded food temperatures to ensure food safety.
- Motivated all teams to achieve daily production goals.
- Implemented change from new policies and procedures including redundancies and shift changes.
Customer Experience Manager
Sainsbury's
Cheltenham, Gloucestershire
2021.07 - 2024.01
- Managed customer-facing team of over 50 individuals.
- Daily running and organisation of a large supermarket
- Identified individual staff development needs and arranged appropriate training.
- Oversaw creation and compliance of budgets.
- Collaborated with staff members to enhance customer service experience and exceed customer satisfaction targets.
- Coordinated department schedules to maximise coverage during peak hours.
- Recruit and worked with new hires to educate on various customer service tasks, product specifications and company procedures.
- Responded to customer requests with friendly, knowledgeable service and support.
- Handled complaints, providing appropriate, timely solutions, following up to ensure continued customer satisfaction.
Customer Trading Manager
Sainsbury's
Cheltenham, GLS
2019.01 - 2021.07
- Duty manager responsibilities being the first point of contact.
- Oversee daily running of the store from opening and closing the store, cashing up, managing performance and schedule-planning..
- To manage targets and budgets for the store to drive availability and store profits.
- To coach and motivate the team to ensure focus and brilliant service.
- To complete and maintain safe working practices in line with company's policies.
- Liaise with auditors and outside trading standard officers to ensure business legality. and continued high standards.
Kennel and Cattery Hand
Rushwood Kennels and Cattery
Gloucester, Gloucestershire
2017.01 - 2018.12
- Ensured good living conditions by regularly maintaining and cleaning animal housing areas.
- Ensured animal welfare with regular health checks and vaccinations.
- Managed difficult situations involving distressed or aggressive animals calmly and effectively.
- Delivered excellent customer service whilst dealing with pet owners during drop-offs and pick-ups.
- Assisted with grooming tasks such as nail clipping, ear cleaning, and bathing to improve animal hygiene.
Education
Bachelor of Science - Marine Biology and Zoology with International experience
Bangor University
Bangor06.2015
International Experience Project - Aquatic Science and Technology
Denmark Technical University
Copenhagen, Denmark 2001.04 - 2014.07
Higher National Diploma - Animal Management
Rodbaston College
Stafford06.2011
Skills
- Extremely organised
- Budgeting/ Scheduling
- Communication skills
- Personal Alcohol License
- First Aid at Work
- Retail experience 20 years
- Duty manager experience 8 years
Volunteer
Highland veterinary Clinic - 2 years voluntary experience
RSPCA/ wildlife rehabilitation - 2 years voluntary experience
Affiliations
- Allotment growing vegetables and flowers
- Visiting zoos, aquariums, farm parks, gardens and arboretums
Timeline
General Merchandise and Clothing Manager
Sainsbury's
2024.09 - Current
Food Production Manager
Sainsbury's
2024.01 - Current
Customer Experience Manager
Sainsbury's
2021.07 - 2024.01
Customer Trading Manager
Sainsbury's
2019.01 - 2021.07
Kennel and Cattery Hand
Rushwood Kennels and Cattery
2017.01 - 2018.12
International Experience Project - Aquatic Science and Technology
Denmark Technical University
2001.04 - 2014.07
Bachelor of Science - Marine Biology and Zoology with International experience
Bangor University
Higher National Diploma - Animal Management
Rodbaston College