Pedro Stilben
High Wycombe
Summary
A focused and polite individual with experience primarily in hospitality industry. Assured in busy situations, ensuring a dedicated, punctual and professional approach to work.
Highly experienced with working both in a team and on own initiative. Self-motivated with excellent communication and customer relation skills.
Demonstrate complete versatility within the workplace. Physically and mentally fit and adaptable to new work environments.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Assistant General Manager
Nando's
High Wycombe - UK
12.2020 - Current
- Responsible for day to day running of the business, which involves giving good customer service, maintaining food standards, dealing with complaints;
- Responsible for training of new managers and staff to achieve optimal productivity;
- Conducted audits and risk assessments to achieve regulatory compliance;
- Applied expertise in team leadership to address to the General Manager productivity and performance issues to help improve KPIs;
- Rota manager for a team of 35 members;
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency;
- Ordering e.g. - Food, chemicals, day to day equipment, coins, etc;
- Safe handling - Banking end of the day money, counting tills, closing card machines and solving discrepancies in finances;
- Responsible to update the restaurant situation using weekly and periodically reports to Regional and General Manager;
- Safety and wellbeing of staff and customers;
- P&L analysis.
Online Assistant Consultant
MKData Software's
Brazil
01.2020 - Current
- Data analyses of clients;
- Responsible for meetings via Google Meet with prospective clients and businesses;
- Visiting clients on site to understand how the company works and help in the implementation of MKSoftware;
- Responsible for providing correct information to the directors of each departments;
- Documented workflow charts, records and job descriptions to guide overall organisational improvements;
Education
Certificate of Higher Education - Manufacturing Engineering
Federal University of Vicosa
Brazil 01.2020 - 04.2021
Skills
- Excellent management skills
- Microsoft office
- Problem-solving
- Outstanding customer service
- Extremely organised
- Cash handling
- Excellent operations skills
- High attention to details
- Works effectively under pressure
Accomplishments
- As a team we broke hourly, daily, weekly and periodically sales records which resulted in us winning the most profitable restaurant award within the region in 2022;
- Organised plans that increased sales while managed costs;
- Used Microsoft Excel to maintain inventory tracking spreadsheets;
- Fluent in English, Portuguese and intermediate level of Spanish.
Timeline
Assistant General Manager
Nando's
12.2020 - Current
Online Assistant Consultant
MKData Software's
01.2020 - Current
Certificate of Higher Education - Manufacturing Engineering
Federal University of Vicosa
01.2020 - 04.2021
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