Kathleen Jelley
Windermere,Cumbria
Summary
Adaptable, multi skilled and detailed orientated. With over 20 years of experience in customer service, able to oversee, work independently or as part of a team to ensure timely delivery.
Overview
21
21
years of professional experience
Work history
Retail shop manager
Kindred spirits Limited
Ambleside & Bowness , Cumbria
2022.03 - 2026.01
- Fully responsible for shop inventory of both locations to ensure stock levels are kept for a smooth running of each shop.
- Communicated through email to suppliers, ordering stock and enquiring on new products and prices.
- Managed a small team of staff, training in product information and shop standards.
- Daily recording of cash and banking on a routine basis.
- Monthly meetings with shop owners to discuss sale improvement plans for both shops to increase customer footfall and sales.
- Designed and implemented eye catching windows and in store displays in both locations to boost visibility, highlighting themes or new products to boost both customer attraction and engagement
- Managed stock for special web only items.
Retail sales assistant
Kindred spirits limited
Ambleside, Cumbria
2021.07 - 2026.01
- Opened and closed shop, ensuring shop floor was prepared and welcoming for customers.
- Full independence of the shop when on shift, communicating with managers to ensure adequate stock levels are kept
- Prepared and dispatched online orders while updating website for accuracy.
- Maintained high cleaning standards on both the shop floor and store room by following a daily task sheet.
- Restocking shop floor and displays throughout the day to keep shop looking presentable and inviting for customers.
- Assisted customers in selecting products and gifts form the range on offer, providing detailed product information or samples to help increase customers confidence in choices.
Front of House Supervisor
Cragwood country house hotel
Windermere , Cumbria
2016.05 - 2026.02
- Managed the opening of the hotel and prepared all areas to meet high standards for guests.
- Managed a team of staff overseeing the training, and professional growth of each employee to make sure that they are serving to the same high standard so each guest leaves happy and satisfied.
- Communicated with staff and other supervisors on prepping for the next day, making sure they stock up and refill enough items for the numbers in house to ensure smooth running of the hotel.
- Managed stock levels and placed orders as needed.
- Answered phone calls and emails to help customers with enquires regarding accommodation, payments and vouchers.
- Aid in preparing for events and decorating to help bring alive each customers visual design.
- Helped to design and craft new food and drink menus.
Front of House Worker
Cragwood country house hotel
Windermere
2014.05 - 2026.02
- Answered questions about menu selections and make recommendations when needed, communicate effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Performed daily cleaning duties so the hotel keeps to a high cleanliness standard.
Food and Beverage Assistant
Linthwaite house hotel
Windermere , Cumbria
2013.10 - 2014.05
- Comprehensively trained on each menu item including providence of ingredients, preparation and cooking methods.
- Trained about the wine menu to able to give recommendations in order to help pair wines with each dish.
Restaurant Waiter
Hyltons restaurant
Bowness on Windermere, Cumbria
2005.03 - 2013.10
- Completed shift beginning and end procedures, including stocking up the bar and cashing up.
- Plated up desserts and assisting with other duties in the kitchen; clean, sanitise and organise food racks, bins, dry storage racks and chemical storage room.
Education
NVQ Level 2 - Photography
Kendal college
KendalGCSE -
Kendal College
KendalBachelor of Arts - Fashion Styling, Photography and Image Making
University of Salford
SalfordDiploma of Higher Education - Art and Design
Kendal College
KendalCertificate of Higher Education - Art and Design
Kendal College
KendalGCSE -
The Lakes school
WindermereSkills
- Self-motivated
- Strong multi tasking
- Extremely organised
- Team management
- Attention to detail
- Time management
- Strong verbal communication
- Image editing including photoshop
- Strong administrative skills
Timeline
Retail shop manager
Kindred spirits Limited
2022.03 - 2026.01
Retail sales assistant
Kindred spirits limited
2021.07 - 2026.01
Front of House Supervisor
Cragwood country house hotel
2016.05 - 2026.02
Front of House Worker
Cragwood country house hotel
2014.05 - 2026.02
Food and Beverage Assistant
Linthwaite house hotel
2013.10 - 2014.05
Restaurant Waiter
Hyltons restaurant
2005.03 - 2013.10
GCSE -
Kendal College
Bachelor of Arts - Fashion Styling, Photography and Image Making
University of Salford
Diploma of Higher Education - Art and Design
Kendal College
Certificate of Higher Education - Art and Design
Kendal College
GCSE -
The Lakes school
NVQ Level 2 - Photography
Kendal college