Rachel Radford

• Secured new business opportunities by building and maintaining strong relationships with prospective clients.
• Generated new client revenue through proactive lead generation, outbound calls, email campaigns and networking activity.
• Identified and capitalised on opportunities for business growth, diversification and market expansion.
• Developed strategic partnerships to support long-term growth and increase market presence.
• Managed key accounts, delivering regular account reviews and maintaining high levels of client satisfaction and retention.
• Conducted market research to identify emerging opportunities, competitor activity and customer needs.
• Attended industry and networking events to promote the business and expand the professional network.
• Delivered a high standard of customer service, responding promptly and effectively to client enquiries.
• Streamlined internal processes and optimised operational procedures to improve productivity and efficiency.
• Handled escalations and crisis situations professionally, minimising impact on client relationships and business operations.
• Converted inbound and outbound enquiries via telephone, email and face-to-face discussions.

• Managed a high volume of inbound sales calls, consistently driving revenue growth.
• Processed customer orders accurately and efficiently, ensuring timely fulfilment.
• Identified and developed new business opportunities through proactive outbound calling.
• Booked appointments for new and existing business on behalf of field sales representatives.
• Applied effective upselling and cross‑selling techniques to generate additional revenue.
• Supported customers in making informed purchasing decisions aligned with their needs.
• Delivered high‑quality customer service, strengthening the company’s reputation and customer loyalty.
• Resolved product and service issues promptly, improving customer satisfaction levels.
• Collaborated closely with team members to meet and exceed sales targets and KPIs.

Lived and worked in New Zealand for one year, undertaking a variety of temporary roles while funding independent travel. Developed strong adaptability, communication and customer‑facing skills in fast‑paced environments.

• Partnered with hiring managers across the business to understand workforce requirements and provide regular recruitment progress updates.
• Managed full‑cycle recruitment across multiple roles, consistently meeting and exceeding monthly, quarterly and annual hiring targets.
• Drafted and refined job descriptions, advertising vacancies across multiple job boards and social media platforms to attract suitable talent.
• Reviewed and shortlisted applications daily, ensuring timely communication with both successful and unsuccessful candidates.
• Conducted initial screening interviews to assess candidate suitability, skills and cultural fit.
• Produced detailed candidate profiles and recommendations to support informed hiring decisions.
• Coordinated and scheduled interviews, ensuring a smooth and efficient recruitment process for candidates and stakeholders.
• Managed the offer process, including extending job offers, negotiating terms and preparing contracts and on‑boarding documentation.

• Managed the purchase ledger for a portfolio of 30 care homes across England and Scotland.
• Processed high volumes of supplier invoices accurately and on time using Hubdoc and Xero.
• Reconciled supplier statements, investigating and resolving discrepancies efficiently.
• Responded to client and supplier queries, maintaining strong working relationships.
• Produced monthly reports on agency expenditure and accruals to support financial reporting.

• Managed end‑to‑end recruitment processes, from vacancy briefing and advertising through to offer stage.
• Advertised roles across online job platforms to attract suitable candidates.
• Screened, registered and interviewed candidates, building a strong and diverse talent database.
• Prepared candidate CVs and supporting documentation for submission to clients.
• Liaised with clients throughout the recruitment process, providing updates and managing expectations.
• Explored new business development opportunities and attended meetings with existing and prospective clients.
• Completed compliance checks, including reference collection and right‑to‑work documentation.

Lived and worked in Australia for one year, undertaking a variety of temporary roles to support independent travel and gain international work experience.

• Coded and processed supplier invoices, matching them to purchase orders and delivery notes.
• Obtained invoice approvals from relevant departments in line with internal controls.
• Ensured timely and accurate processing of invoices and supplier payments.
• Reconciled supplier statements and bank accounts, investigating and resolving discrepancies.
• Raised and managed queries with suppliers to ensure accurate account balances.
• Attended meetings with key suppliers to negotiate pricing and commercial terms.
• Supported the wider finance function with general administrative duties, including maintaining filing systems, managing a busy inbox and handling high call volumes.

• Provided administrative and operational support to a team of 14 sales representatives, contributing to improved team efficiency.
• Maintained accurate sales documentation and customer records within the company database.
• Responded promptly and professionally to inbound customer enquiries via telephone and email.
• Updated sales and customer records accurately to support reliable reporting and forecasting.
• Supported the sales function through efficient office administration and coordination.
• Managed purchase ledger responsibilities, including daily entry of supplier invoices and monthly payment runs.