Excel
Georgina Bergin
Student
Reading,Berkshire
Summary
Current student of Psychology at Reading University, seeking part-time work. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organisational skills. Willing to take on any task to help the team. Reliable and dedicated with a hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Bar and Waiting Staff
The Tap Tavern
London, Richmond
06.2023 - 09.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Answered customers' questions, recommended items, and recorded order information.
- Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Concessions Worker Volunteer
Headway Thames Valley
Reading, Berkshire
10.2022 - 06.2023
- Worked collaboratively with mental health volunteers to facilitate integration between primary care and mental health and improve clients outcomes.
- Assisted with special events and programs.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Facilitated group therapy sessions to provide interactive and supportive environment for clients to process experiences and learn new coping skills.
- Worked well in a team setting, providing support and guidance.
Bar and Waiting Staff
Great Expectations
Reading, Berkshire
12.2021 - 10.2022
- Established rapport with customers by providing friendly and attentive service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
- Provided attentive service and proactively assessed guests needs.
Team Member
Argos RFC
Reading, Berkshire
06.2021 - 08.2021
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Interacted with guests in friendly and knowledgeable way.
- Created and enforced detailed organization processes to increase quality and service standards.
Hair Salon Receptionist
Syzygy
Hampton, London
01.2018 - 06.2021
- Offered exceptional service and support to walk-in and scheduled customers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Listened closely to customer complaints and responded appropriately to issues.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments.
Education
A Level - Biology
Gumley House Convent School
London06.2018
A Level - English Literature
Gumley House Convent School
London06.2018
A Level - Psychology
Gumley House Convent School
London06.2018
Skills
Teamwork and Collaboration
Flexible and Adaptable
Cultural Awareness
Interpersonal Communication
Active Listening
Self-Motivated
Critical Thinking
Teambuilding
Accomplishments
- I am an active member of the community, contributing to homeless shelters and one to one support for elderly people.
- I attended guides and explorer scouts where I learned valuable skills of leadership and teamwork.
- I like to take on challenges and give back to others.
Software
SPSS
Word
Powerpoint
Timeline
Bar and Waiting Staff
The Tap Tavern
06.2023 - 09.2023
Concessions Worker Volunteer
Headway Thames Valley
10.2022 - 06.2023
Bar and Waiting Staff
Great Expectations
12.2021 - 10.2022
Team Member
Argos RFC
06.2021 - 08.2021
Hair Salon Receptionist
Syzygy
01.2018 - 06.2021
A Level - Biology
Gumley House Convent School
A Level - English Literature
Gumley House Convent School
A Level - Psychology
Gumley House Convent School