Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Georgina Bergin

Student
Reading,Berkshire

Summary

Current student of Psychology at Reading University, seeking part-time work. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organisational skills. Willing to take on any task to help the team. Reliable and dedicated with a hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Bar and Waiting Staff

The Tap Tavern
London, Richmond
06.2023 - 09.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Answered customers' questions, recommended items, and recorded order information.
  • Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Concessions Worker Volunteer

Headway Thames Valley
Reading, Berkshire
10.2022 - 06.2023
  • Worked collaboratively with mental health volunteers to facilitate integration between primary care and mental health and improve clients outcomes.
  • Assisted with special events and programs.
  • Remained energetic and demonstrated passion for helping clients by applying active listening.
  • Facilitated group therapy sessions to provide interactive and supportive environment for clients to process experiences and learn new coping skills.
  • Worked well in a team setting, providing support and guidance.

Bar and Waiting Staff

Great Expectations
Reading, Berkshire
12.2021 - 10.2022
  • Established rapport with customers by providing friendly and attentive service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
  • Provided attentive service and proactively assessed guests needs.

Team Member

Argos RFC
Reading, Berkshire
06.2021 - 08.2021
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Interacted with guests in friendly and knowledgeable way.
  • Created and enforced detailed organization processes to increase quality and service standards.

Hair Salon Receptionist

Syzygy
Hampton, London
01.2018 - 06.2021
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments.

Education

A Level - Biology

Gumley House Convent School
London
06.2018

A Level - English Literature

Gumley House Convent School
London
06.2018

A Level - Psychology

Gumley House Convent School
London
06.2018

Skills

Teamwork and Collaboration

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Accomplishments

  • I am an active member of the community, contributing to homeless shelters and one to one support for elderly people.
  • I attended guides and explorer scouts where I learned valuable skills of leadership and teamwork.
  • I like to take on challenges and give back to others.

Software

Excel

SPSS

Word

Powerpoint

Timeline

Bar and Waiting Staff

The Tap Tavern
06.2023 - 09.2023

Concessions Worker Volunteer

Headway Thames Valley
10.2022 - 06.2023

Bar and Waiting Staff

Great Expectations
12.2021 - 10.2022

Team Member

Argos RFC
06.2021 - 08.2021

Hair Salon Receptionist

Syzygy
01.2018 - 06.2021

A Level - Biology

Gumley House Convent School

A Level - English Literature

Gumley House Convent School

A Level - Psychology

Gumley House Convent School

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