Summary
Overview
Work History
Education
Skills
Timeline
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Robyn Hay

Summary

I am a committed and focused individual who enjoys preparing and serving food. I am a team player and have excellent verbal and written communication skills. I am hardworking, flexible, honest, trustworthy and respectful and have the ability to manage change. I’m organised and approachable in any customer service environment. I believe I’m a quick learner and I am always eager to try to gain new skills.

Overview

5
5
years of professional experience

Work History

Casual Bar/Waiting Staff Member

Heart of Midlothian
07.2019 - Current
  • Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
  • Support successful events at the stadium such as weddings, corporate functions and on match day by executing seamless service alongside fellow team members.
  • Play a crucial role in maintaining positive guest reviews by consistently delivering exceptional service and anticipating customer needs.
  • Assist in maintaining a clean and organized dining area for optimal guest experience.
  • Serve food and beverages promptly with focused
  • handling cash from customers for food and beverages
  • attention to customer needs.
  • Maintain clean and organized dining areas to uphold restaurant hygiene standards
  • replenish food stock

Support Worker

Smilechildcare
10.2022 - Current
  • Ensure a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assist with meal preparation and feeding to meet children's dietary needs.
  • Sanitize dishes, tabletops, toys, and frequently touch surfaces to prevent spreading of germs.
  • Building strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • I hold certificates in the following:
    hand hygiene, food allergies awareness, infection control, fire safety awareness, first aid and anaphylaxis awareness

Volunteer

Hearts Of Midlothian Big Hearts Charity
06.2020 - 07.2020
  • Help to make sandwiches and packed lunches for children on free school meals and families that were without meals because of COVID-19.
  • Make sandwiches and packing the lunches with a drink and a snack into bags

Education

Edinburgh College
Edinburgh, United Kingdom

Training For Care
Edinburgh, United Kingdom

Firrhill High School
Edinburgh, United Kingdom
05.2019

Skills

Teamwork

Customer Service

Verbal and written communication

Cash Handling

Timeline

Support Worker

Smilechildcare
10.2022 - Current

Volunteer

Hearts Of Midlothian Big Hearts Charity
06.2020 - 07.2020

Casual Bar/Waiting Staff Member

Heart of Midlothian
07.2019 - Current

Edinburgh College

Training For Care

Firrhill High School

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Robyn Hay