Niall Tooher
Whitstable,Kent
Summary
I consider myself to be dedicated, enthusiastic and professional in the hospitality industry, with a strong background in customer service and bar operations. I demonstrate a friendly demeanour, conscientious work ethic, and loyalty to team members.
I have strong communication abilities and proactive customer service ensuring exceptional experiences for patrons. Career goal includes advancing within the hospitality industry while continually enhancing service quality.
I am approachable and personable, combining excellent communication and teamwork skills and have the ability to manage time effectively and adapt to fast-paced environments.
Reliable and personable, combining excellent communication and teamwork skills. Demonstrated ability to manage time effectively and adapt to fast-paced environments and able to work on my own.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Bar staff member
The Monument Public House
Whitstable, Kent
04.2021 - Current
- Handled cash transactions to ensure accurate accounting.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Helped organise special events at the bar.
- Assisted in training new staff, contributing to team efficiency.
- Liaised with kitchen staff for seamless service delivery.
- Restocked bar efficiently during busy periods.
- Ensured customer satisfaction by providing excellent service.
- Checked identification to maintain legal compliance.
- Managed customer disputes effectively, preserving the business reputation.
- Made cocktails for customer enjoyment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Collected, washed and put away glassware between guests.
Education
Diploma of Higher Education - Public Services
Canterbury College
Canterbury, Kent 09.2019 - 06.2021
GCSEs - English Literature and language
Archbishops Secondary School
Canterbury, KentGCSEs - Music
Archbishops Secondary School
CanterburyGCSEs - Business Studies
Archbishops Secondary School
Canterbury, KentSkills
- Friendly demeanour
- Conscientious and enthusiastic
- Loyal and hard working
- Team collaboration
- Courteous
- Strong communication
- Proactive and positive customer service
- Beer tap operation
- Maintaining bar atmosphere
Affiliations
- Football- supporting Crystal Palace
- A member of a 5 aside football team
- Gym member
- I love animals especially dogs
Timeline
Bar staff member
The Monument Public House
04.2021 - Current
Diploma of Higher Education - Public Services
Canterbury College
09.2019 - 06.2021
GCSEs - English Literature and language
Archbishops Secondary School
GCSEs - Music
Archbishops Secondary School
GCSEs - Business Studies
Archbishops Secondary School
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