Adib Varghaei
Glasgow,East Dunbartonshire
Summary
I am a friendly and driven individual who understands responsibility well. I possess excellent communication and problem-solving skills complemented by five years of customer service experience. I excel in fast paced environments and I am confident working with a variety of people.
I am looking to progress in a customer-focused role in the aviation industry and use my multicultural communication skills and attributes to provide a comfortable and pleasant experience for passengers. I am passionate about contributing positively and professionally in a high pressure environment whilst remaining calm to ensure a smooth service at all times.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Customer assistant
Ikea
Glasgow, East Renfrewshire
08.2019 - Current
- Assisted customers with product selection to ensure satisfaction.
- Provided excellent customer service to ensure repeat business.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained cleanliness of fast food area for hygienic food preparation.
Teacher of english as a foreign language
British Council
Saint Philbert de Grand Lieu, Pays de la Loire
10.2022 - 04.2023
- Implemented differentiated instruction techniques catering to varied learning abilities within same class.
- Enhanced students' understanding of English grammar by implementing interactive learning methods.
- Fostered a positive and inclusive classroom environment for diverse student base.
- Encouraged active participation during lessons which increased students' confidence in using English.
- Managed classroom behaviour effectively ensuring a conducive learning environment.
- Incorporated cultural elements into lessons, giving students a holistic understanding of the English language.
- Helped non-native speakers with confidence and social integration.
Education
Bachelor of Arts - French
University of Glasgow
Glasgow 09.2020 - 05.2025
Scottish Qualifications Certificate -
Boclair Academy
Bearsden, East Dunbartonshire 08.2014 - 03.2020
Skills
- Excellent communication skills and high customer satisfaction
- Multilingual communication and resourceful education techniques
- Proficient in four languages
- Patience and tolerance
- High performing team player in a fast paced environment
- Extensive product knowledge with the ability to upsell
- Customer complaint management and efficient conflict resolution
- Well-organised multitasker and keen problem solver
- Modern Languages and oral and written translation skills
- Academic writing and research skills
Affiliations
- Languages
- Cooking
- Travel
Languages
English
Native
Persian
Advanced
French
Upper intermediate
Spanish
Elementary
Certification
Full UK driving license and car
References
References available upon request.
Timeline
Teacher of english as a foreign language
British Council
10.2022 - 04.2023
Bachelor of Arts - French
University of Glasgow
09.2020 - 05.2025
Customer assistant
Ikea
08.2019 - Current
Scottish Qualifications Certificate -
Boclair Academy
08.2014 - 03.2020
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