Gavin Jackson
Newcastle upon Tyne
Summary
Motivated and confident individual with a strong focus on fostering inclusive environments and promoting teamwork. Utilises exceptional communication skills to build rapport and resolve conflicts effectively. Eager to leverage adaptability and a customer-first mindset to drive success in a new industry.
Overview
8
8
years of professional experience
Work History
Senior Support Worker
Ashdown Care
Newcastle Upon Tyne
06.2023 - Current
- Facilitated structured care plans under Positive Behaviour Support, collaborating with manager to enhance customer service and improve residents' quality of life.
- Fostered comforting atmosphere for patients, contributing to enhanced overall wellbeing and satisfaction.
- Promoted positive, respectful, inclusive environment, valuing diversity among residents and staff to strengthen community relations.
Team Leader
Randox Health
London
01.2022 - 06.2023
- Directed customer service team, implemented company policies, supported co-workers with queries, and facilitated training for new staff to enhance team performance.
- Led team to achieve revenue growth through exceptional customer service and strategic sales techniques, up-selling health packages and enhancing customer experience.
- Resolved complex customer enquiries, disputes, and complaints, ensuring customer satisfaction and loyalty.
Senior Support Worker
Ashdown Care
Newcastle Upon Tyne
01.2019 - 12.2021
- Coordinated shifts and delegated responsibilities to facilitate smooth operations and optimal client care.
- Promoted a positive, respectful, and inclusive environment, valuing diversity among residents and staff.
- Managed challenging behaviour through de-escalation techniques and person-centred approaches.
Education
NVQ LEVEL 3 -
ADULT AND SOCIAL CARE
Newcastle Upon Tyne, NET01-2020
BA HONS - ACTING
THE ARDEN SCHOOL OF THEATRE
Manchester, MAN01-2013
Skills
- Behavioural support strategies
- De-escalation strategies
- Person-centred care
- Behaviour management
- Team leadership
- Training development
- Conflict management
- Confidentiality compliance
- Organisation
- Communication
- Effective communication
- Collaboration
- Creativity
- Flexibility
- Calm under pressure
Languages
English
First Language
Interests
- Football
- Gym
- Fitness
- Travel
- Cooking
- Theatre
- Film
Timeline
Senior Support Worker
Ashdown Care
06.2023 - Current
Team Leader
Randox Health
01.2022 - 06.2023
Senior Support Worker
Ashdown Care
01.2019 - 12.2021
NVQ LEVEL 3 -
ADULT AND SOCIAL CARE
BA HONS - ACTING
THE ARDEN SCHOOL OF THEATRE