Gary Steen
lowestoft,Suffolk
Summary
Dedicated Customer Assistant experienced in delivering exceptional customer care and efficiently processing transactions. Achieved high levels of customer satisfaction through organised, punctual attendance and effective communication skills. Focused on enhancing customer experience through outfit recommendations and visual merchandising.
Overview
11
11
years of professional experience
Work history
Customer assistant
Poundland
lowestoft, suffolk
2021.03 - 2025.08
- Assisted customers with product selection to ensure satisfaction.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Ensured health and safety regulations complied within work premises at all times.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Provided excellent customer service to ensure repeat business.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
Waiter
Pontins
Lowestoft, Suffolk
2021.05 - 2025.01
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Assisted in food preparation, resulting in timely service delivery.
- Relayed feedback from customers to management for continuous improvement.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Handled payment transactions to guarantee smooth customer checkout process.
- Liaised with kitchen staff for prompt order delivery to customers.
Cleaner
Nova cleans
Beccles, Suffolk
2014.05 - 2018.07
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
Education
Level 2 childcare - Learning and development in child care
Lowestoft College
Lowestoft, Suffolk 09/2003 - 03/2007
Skills
- Reliable responsibility fulfilment
- Organised and reliable
- Hardworking attitude
- Hardworking mentality
- Polite communication
- Reliable and punctual attendance
- Confident and driven
Affiliations
- Gaming
- Looking after family members
- Hanging out with friends
Timeline
Waiter
Pontins
2021.05 - 2025.01
Customer assistant
Poundland
2021.03 - 2025.08
Cleaner
Nova cleans
2014.05 - 2018.07
Level 2 childcare - Learning and development in child care
Lowestoft College
09/2003 - 03/2007