MANJU TOMAR
ROCHESTER,KENT
Summary
Dedicated professional with extensive expertise in customer service and retail operations. Proven ability to enhance customer satisfaction through patience, tolerance, and effective communication. Skilled in cash handling, financial transactions, and point of sale systems, ensuring accurate and efficient service. Adept at restock procedures, order fulfilment, and product knowledge, particularly in wine and spirit sales. Demonstrates strong team player qualities with a polite and friendly demeanour. Career goal: to leverage comprehensive skills in customer relations to drive business success and foster positive client experiences.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer assistant
One Stop
Aylesford, Kent
12.2018 - Current
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Improved customer relations by promptly addressing queries and concerns.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Stocked shelves regularly for easy access to products by customers.
- Provided excellent customer service to ensure repeat business.
- Ensured health and safety regulations complied within work premises at all times.
- Operated till systems smoothly, streamlining check-out process for customers.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Assisted customers with product selection to ensure satisfaction.
- Handled cash and card payments with accuracy.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Adhered strictly to policies and procedures for continued company compliance.
- Advised customers on availability, pricing and location of products.
Education
Bachelor of Arts - History, Political Science, Economics
Kurukshetra University
Kurukshetra/INDIA 04.2001 - 05.2004
Skills
- Customer satisfaction enhancement
- Patience and tolerance
- Restock procedures
- Team player
- Cash handling
- Customer Service
- Product knowledge
- Refund and exchange processing
- Financial transactions
- Point of sale systems
- Immaculate floor mopping
- Behavioural observation
- Barcode scanning
- Returns and exchanges
- Hard-working
- Cash reconciliations
- Order fulfilment
- Wine and spirit sales
- Refund processing
- Polite and friendly
- Customer relations
Affiliations
- Cooking, Roaming and Yoga
Languages
English
Intermediate
Hindi
Native
Punjabi
Upper intermediate
References
References available upon request.
Timeline
Customer assistant
One Stop
12.2018 - Current
Bachelor of Arts - History, Political Science, Economics
Kurukshetra University
04.2001 - 05.2004
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