Gary Covey
Swindon,Wiltshire
Summary
A results-driven professional with expertise in operational optimisation and staff retention techniques, demonstrating strong interpersonal communication skills and proficiency in sales KPI management. Committed to enhancing organisational efficiency and fostering a collaborative work environment. Aspires to leverage skills to drive business growth and improve team performance.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Store manager
WatchStation International
Swindon
06.2022 - 04.2025
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service. Achieving a a 4.6* google Review Rating
- Developed a team-oriented environment by implementing effective leadership strategies.
- Oversaw business staffing and training, building successful, customer-focused team.
- Coached underperforming employees improving their job performance significantly.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Using strategic planning to keep Operating Costs at a manageable level resulting in the driving of a Profitable Store year on year while in this role.
Assistant manager
Watchstation Swindon
Swindon
11.2015 - 06.2022
- Streamlined store operations with efficient scheduling.
- Handled customer complaints effectively, restoring trust in our brand.
- Assisted in recruitment process to build an effective workforce.
- Managed daily operations to ensure smooth running of the shop floor.
- Provided support to manager during audits, ensuring accurate reports.
- Created a positive work environment, resulting in higher employee morale.
Supervisor
Watchstation International (Fossil Group Owned)
Swindon
05.2014 - 10.2015
- Coordinated with other supervisors to maintain consistency across shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Provided constructive feedback to staff for improved performance levels.
- Managed daily operations to increase productivity.
- Implemented company policies effectively, maintained high standards of service delivery.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Operations manager
Polo Ralph Lauren
Swindon
11.2010 - 04.2014
- Analysed performance metrics, identified areas for improvement in operations management.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Implemented quality control measures, enhanced product standards.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Optimised workflow procedures with strategic planning and team coordination.
- Created a collaborative work environment for positive team dynamics.
Office Manager
Next Retail
Swindon
05.2008 - 11.2010
- Streamlined invoice processing procedures for smoother financial operations.
- Implemented new filing systems, improving data retrieval efficiency.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Processed invoices and financial data with strong eye for detail.
- Created and submitted progress reports to upper management.
Sales assistant
Next Retail
Swindon
05.2006 - 05.2008
- Managed till operations smoothly, reducing waiting time for customers.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Assisted customers with product selection for optimal satisfaction.
- Utilised excellent communication skills to provide detailed product information.
Education
BTEC National Diploma - Sports And Exercise Sciences
New College Swindon
Swindon 09.2006 - 06.2008
Skills
- Operational optimisation
- Staff retention techniques
- Staff mentoring
- Sales KPI management
- Performance monitoring
- Business Analytics
Certification
Graduate Of Oxford Summer School Retail Foundation Programme Class of 2019
Timeline
Store manager
WatchStation International
06.2022 - 04.2025
Assistant manager
Watchstation Swindon
11.2015 - 06.2022
Supervisor
Watchstation International (Fossil Group Owned)
05.2014 - 10.2015
Operations manager
Polo Ralph Lauren
11.2010 - 04.2014
Office Manager
Next Retail
05.2008 - 11.2010
BTEC National Diploma - Sports And Exercise Sciences
New College Swindon
09.2006 - 06.2008
Sales assistant
Next Retail
05.2006 - 05.2008
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