Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Gajendran Ramaswamy KrishnaKumar

Birmingham,West Midlands

Summary

Results-driven professional with expertise in product launches, business development, and CRM systems. Skilled in supplier negotiations, customer relationship management, and building strong business networks. Experienced in staff recruitment, training, and performance management with a proven ability to drive growth, enhance operational efficiency, and achieve strategic objectives.

Overview

11
11
years of professional experience

Work history

General manager

Aishwarya Motors - Yamaha
Nagercoil
12.2016 - 12.2024
  • Spearheaded sales and service operations for Yamaha two-wheelers, driving revenue growth and consistently exceeding monthly and annual sales targets.
  • Oversaw sub-dealer network management by conducting regular follow-ups, monitoring sales and service performance, resolving operational issues, and ensuring compliance with Yamaha’s standards
  • Developed and executed business strategies to expand market presence, improve customer acquisition, and strengthen dealer–OEM relationships.
  • Led cross-functional teams across sales, service, finance, and customer relations, ensuring smooth operations and high employee productivity.
  • Ensured compliance with Yamaha’s corporate standards in branding, customer experience, and after-sales service quality.
  • Built strong customer engagement programs, including loyalty campaigns, promotional events, and digital marketing initiatives to improve brand visibility.
  • Negotiated with vendors and finance partners to improve margins, streamline inventory management, and maintain healthy cash flow.

Quality engineer

Supreme Auto (India) Pvt. Limited
Madhya Pradhesh, Pithampur
02.2015 - 09.2016
  • Facilitated periodic audits, maintaining compliance with TS 16949 requirements.
  • Handled non-conformance reports, implementing necessary changes swiftly.
  • Promoted a culture of continuous improvement across all operations.
  • Implemented corrective actions to reduce manufacturing defects.
  • Implemented policies and devices to improve workplace safety.
  • Operate and maintain foundry laboratory equipment to ensure accurate sample preparation and uphold safety and quality standards.
  • Defined corrective actions for non-conforming products and complaints for continued quality improvements.

Service manager

Win Cars Private Limited
Nagercoil
07.2013 - 01.2015
  • Conducted thorough audits on services provided, maintaining top-quality standards consistently.
  • Improved response times, resulting in higher client satisfaction rates.
  • Fostered strong relationships with clients through excellent customer service skills.
  • Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
  • Managed customer complaints for improved business reputation.
  • Led team meetings to set performance goals and review progress regularly.

Education

Bachelor of Engineering - Mechanical Engineering

Noorul Islam University
Nagercoil
04.2009 - 05.2013

Master of Science - International Business

Ulster University
Birmingham
09.2025 -

Skills

  • Product launch expertise
  • CRM software literacy
  • Business development
  • Professional training delivery
  • Performance monitoring
  • Staff recruitment and retention
  • Supplier negotiation
  • Customer relationship management
  • Business networking

References

References available upon request.

Timeline

Master of Science - International Business

Ulster University
09.2025 -

General manager

Aishwarya Motors - Yamaha
12.2016 - 12.2024

Quality engineer

Supreme Auto (India) Pvt. Limited
02.2015 - 09.2016

Service manager

Win Cars Private Limited
07.2013 - 01.2015

Bachelor of Engineering - Mechanical Engineering

Noorul Islam University
04.2009 - 05.2013

Similar Profiles

Create profile
Gajendran Ramaswamy KrishnaKumar