Viktor Efthymiadis
Whitstable,Kent
Summary
Accomplished professional with extensive expertise in planning, organisation, and execution of operational strategies. Demonstrates proficiency in social media marketing, advertising campaign organisation, and business development, complemented by strong skills in client relations, negotiation, and regulatory compliance. Adept at utilising CRM systems, booking platforms such as OPERA and TRAVELLINE, and advanced tools like MS Office to streamline processes and enhance productivity. Experienced in personnel training, leadership development, and delivering professional workshops to foster team growth. Skilled in event planning, market research, product launches, and contract administration with a focus on health and safety compliance. Committed to driving business success through innovative strategies and exceptional customer service while maintaining a strong emphasis on technology integration and organisational acumen.
Driven professional with exceptional leadership qualities and strategic planning capabilities. Skilled in operational management and team development, demonstrating ability to drive business growth and streamline processes. Eager to leverage these competencies to make significant contributions in manager role.
Driven professional with leadership and strategic planning skills, coupled with strong background in team management and operational efficiency. Skilled at fostering team collaboration and implementing process improvements. Focused on driving growth and achieving organisational success.
Offering strong leadership and strategic planning capabilities with background in team management and operational oversight. Knowledgeable about enhancing productivity, fostering positive work environments, and driving continuous improvement. Ready to use and develop communication, problem-solving, and decision-making skills in general manager role.
Seasoned professional with extensive experience in managing teams and operations. Drive growth and efficiency through strategic planning and team leadership. Excel in optimising processes and fostering collaborative work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work history
General Manager
Travel Designer
London, UK
10.2018 - Current
- Promoted Travel Designer company within in luxury travel market, enhancing VIP client engagement and global presence
- Maintained compliance with industry regulations at all times.
- Streamlined communication processes for improved team collaboration.
- Identified new business opportunities, leading to market expansion.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Established positive work environment which promoted staff morale and productivity.
- Provided exemplary customer service, resulting in positive feedback from employees.
- Ensured compliance of all bookings with company's environmental policies promoting sustainability efforts.
- Improved company travel efficiency by streamlining booking processes.
- Led team meetings, enhancing communication and productivity.
- Coordinated multi-city itineraries, reducing overall transportation costs.
- Generated cost savings for corporate travel budget through meticulous vendor negotiation.
- Routinely negotiated contracts with vendors for best pricing options.
- Ensured seamless business trips with careful itinerary planning.
- Secured optimum flight routes to minimise employee travel fatigue.
- Maintained thorough records of all bookings and expenses for transparency.
- Mitigated risk during overseas trips with comprehensive contingency planning.
- Optimised travel policy, aligning it with company objectives.
- Implemented new online booking tool to simplify reservation process.
- Collaborated closely with finance team for timely expense management reporting.
- Developed strong relationships with hotel chains to secure preferential rates.
Cadet Officer, Second Officer Reservation for Seafarers
Marine Company Golden Union
Athens, Greece
04.2003 - 01.2005
- Promoted camaraderie through various team-building activities.
- Aided in navigation during expeditions, enhancing group efficiency.
- Improved fitness levels by regular physical training sessions.
- Ensured adherence to regulations, promoting discipline among peers.
- Facilitated efficient vessel operation by assisting in maintenance tasks.
- Conducted risk assessments before each voyage; devised action plans accordingly to minimise potential hazards.
- Assisted in critical decision-making during emergency situations to ensure passenger and crew safety.
- Enhanced communication for smooth d efficient operations by liaising with captain, crew members, and port authorities.
- Promoted safety on board with regular drills and training sessions.
- Contributed to development of onboard safety culture with strict adherence to company policies and procedures.
- Managed inventories of navigational charts, publications and instruments to ensure up-to-date resources available at all times.
- Participated actively in firefighting exercises; improved crew readiness for emergency scenarios.
- Conducted regular inspections to maintain top-notch condition of life-saving equipment.
- Increased efficiency of onboard operations through diligent monitoring of fuel consumption and engine running hours.
- Served as medical officer aboard vessel; oversaw maintenance of medical equipment; ensured timely first aid treatment when necessary.
- Maintained ship's logbook meticulously, recording daily progress and relevant events.
- Ensured compliance with international maritime laws and regulations for safe sea voyages.
- Provided assistance during mooring operations, promoting swift turnaround times in ports visited.
- Employed effective bridge resource management techniques, fostering environment conducive to teamwork.
- Coordinated cargo loading activities, ensuring balance of ship's stability.
- Handled GMDSS station proficiently; facilitated seamless communication with other ships or shore stations during distress situations.
- Updated nautical charts using Notice to Mariners for accurate voyage planning.
- Assisted Chief Officer in handling administrative tasks thus improving overall management efficiency aboard ship.
- Ensured safe navigation by maintaining vigilant watch-keeping duties.
- Examined maintenance records to evaluate aircraft flight suitability.
- Conducted inspections to uncover repair needs and verify mechanical integrity of aircraft.
General manager
Alpha Innovation Build LTD
London, UK
07.2024 - Current
- Led company-wide restructuring to streamline operations.
- Fostered a high-performance culture, resulting in increased productivity.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Implemented rigorous financial controls, improving overall profitability.
- Maintained compliance with industry regulations at all times.
- Identified new business opportunities, leading to market expansion.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Improved staff retention with robust HR policies and procedures.
- Established successful partnerships with other companies for mutual growth.
- Built high-performing teams to achieve organisational objectives.
Head of Development Department
Praxis Yachts
Athens, Greece
11.2019 - 05.2023
- Formulated and executed business strategies, client engagement, and loyalty programs contributing to the company’s expansive growth
- Built strong professional relationships to increase client base.
- Analysed market trends, facilitating successful trading strategies.
- Maintained up-to-date knowledge of regulatory requirements for compliance adherence.
- Secured profitable deals through detailed research and analysis of forex markets.
- Handled high-pressure situations with clear decision-making skills, ensuring smooth operations.
- Boosted business relationships with effective negotiation and communication techniques.
- Developed comprehensive knowledge of financial markets for informed decision making.
- Achieved client satisfaction by providing excellent customer service.
- Devised solutions for clients' unique needs, enhancing their trust in our expertise.
- Produced accurate reports detailing market conditions aiding strategy development.
- Executed numerous successful trades boosting overall company performance.
- Provided advice on investment opportunities, contributing to client's financial growth.
- Conducted regular reviews of the market for timely updates on potential investments.
- Implemented effective sales strategies leading to a higher success rate in deal closures.
- Managed portfolio risks to ensure maximum profitability.
- Evaluated risk factors associated with complicated transactions, minimising potential losses.
- Performed efficient brokerage services, resulting in increased customer satisfaction levels.
- Forged robust connections within the industry increasing access to beneficial resources.
- Assisted clients in understanding complex investment products for improved investing decisions.
- Utilised advanced problem-solving skills to address and resolve any arising issues effectively.
Project Manager
Astoria Boutique Hotel
Minsk, Belarusian
04.2019 - 05.2019
- Directed the pre-opening phase, focusing on HR processes, staff training, and development of hotel standards and concepts
- Recruited, trained, and supervised staff for improved performance.
- Streamlined booking system to improve customer experience.
- Delivered exceptional service by addressing guest concerns promptly.
- Fostered positive working environment with open communication channels.
- Conducted performance appraisals to motivate staff growth and improvement.
- Managed all hotel operations, ensuring high-quality service delivery.
- Negotiated contracts with vendors, securing advantageous terms.
- Improved guest satisfaction by implementing quality control measures.
- Managed crisis situations effectively to minimise disruption of services.
- Ensured compliance with health and safety regulations for guest wellbeing.
- Strengthened brand reputation through superior service standards.
- Increased customer retention with proactive problem-solving approaches.
- Led team meetings, fostering a culture of transparency and accountability.
- Oversaw budgeting process, ensuring financial efficiency.
- Coordinated hotel sales and marketing initiatives, boosting brand awareness.
- Maintained excellent relationships with suppliers to ensure timely deliveries.
- Implemented cost-saving strategies to minimise unnecessary expenditure.
- Developed and executed a strategic plan for increased profitability.
- Facilitated regular staff training sessions for professional development.
- Handled administrative tasks efficiently, promoting smooth hotel operations.
- Delivered an exceptional guest experience, ensuring front and back of house standards exceeded expectations through rigorous training.
Head of VIP Department, Attica & Athens Region
Mouzenidis Travel
Athens, Greece
01.2015 - 10.2018
- Managed VIP client relations, business partnerships, and team development, ensuring high-quality service and company growth
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
Sales Department Head, MICE Coordinator, and General Manager
Loutraki Palace Hotel 5* Boutique Hotel
Loutraki, Greece
12.2012 - 12.2015
- Spearheaded event sales, public relations, and overall hotel management to elevate brand reputation and profitability
- Tailored unique packages based on individual client needs, ensuring high levels of customer satisfaction.
- Analysed sales trend data, optimising pricing strategies accordingly.
- Initiated email marketing campaigns, boosting online presence.
- Liaised with various departments to ensure seamless event execution.
- Improved brand visibility with innovative promotional campaigns.
- Collaborated with the events team to organise successful hotel functions.
- Secured repeat business through exceptional customer service skills.
- Attended industry networking events to foster valuable contacts.
- Developed partnerships with local businesses for mutual growth.
- Facilitated training sessions for junior staff, improving overall team performance.
- Conducted market research to identify new opportunities.
- Managed key client relationships for increased loyalty.
- Presented sales pitches to prospective clients for successful conversions.
- Negotiated contract terms to secure profitable deals.
- Coordinated site visits for prospective clients, enhancing conversion rates.
- Identified potential leads, resulting in increased bookings.
- Increased customer satisfaction with proactive problem-solving approach.
- Drafted concise and appealing proposals that attracted major clients.
Managing Director
Greca Travel Ltd
Athens, Greece
10.2009 - 12.2011
- Led the company towards significant growth through strategic leadership and operational excellence
- Coordinated multi-city itineraries, reducing overall transportation costs.
- Routinely negotiated contracts with vendors for best pricing options.
- Improved company travel efficiency by streamlining booking processes.
- Led team meetings, enhancing communication and productivity.
- Generated cost savings for corporate travel budget through meticulous vendor negotiation.
- Crafted bespoke travel plans to meet individual preferences of senior executives.
- Regularly updated staff on latest travel advisories, maintaining safety awareness.
- Handled last-minute travel changes, ensuring minimal disruption to employees' schedules.
- Developed strong relationships with hotel chains to secure preferential rates.
- Ensured compliance of all bookings with company's environmental policies promoting sustainability efforts.
- Managed employee complaints swiftly resolving any issues that arose.
Sales Manager, VIP & MICE Department
Merlin Travel
Athens, Greece
03.2007 - 10.2009
- Enhanced VIP client relations and departmental operations efficiency
- Responded swiftly to last-minute changes or cancellations, minimising disruption for clients.
- Ensured bespoke service delivery by tailoring solutions to individual client needs.
- Managed complex itineraries for international travel, ensuring seamless experiences for clients.
- Fostered strong relationships with key stakeholders to ensure smooth coordination of services.
- Secured high-end business travel arrangements by liaising with global suppliers.
- Delivered personalised customer service that exceeded expectations and garnered positive feedback from clients.
- Coordinated multi-leg international trips, delivering stress-free travel experiences for clients.
- Adapted quickly to changing market conditions, maintaining top-quality service provision despite challenges.
- Liaised effectively between corporate clients and service providers, facilitating beneficial partnerships and contracts.
- Negotiated favourable terms and rates with hotels and airlines for cost-effective solutions.
- Achieved resolution of customer complaints promptly and professionally, retaining client loyalty.
- Organised visa applications efficiently for smooth international travels.
- Assessed risk factors in travel destinations to advise clients appropriately on safety precautions.
- Contributed positively towards team goals whilst maintaining personal targets within the company's framework.
- Provided expert travel advice to clientele, resulting in repeat business.
Education
Second Officer - Merchant Marine
Greece Merchant Marine Academy
Athens 10/2003 - 06/2008
Sailing License - Motor and Sailing Boat Master
Sailing School
Athens 1 2003/2004 - 1 2004/2004
Driving License - Categories A, B, D
Driving School
Athens09.2003
NVQ Level 2 - Electrical Instalation
South East College
Bromley 09/2023 - 05/2024
NVQ Level 3 - Advance Electrical Installation
South East College Bromley
London 09/2024 - 03/2025
Skills
- Planning
- Organization
- Execution of operational strategies
- Presentations
- Conferences
- Advertising campaign organization
- Social media marketing
- Personnel training
- Workshops
- Business correspondence
- Sales of tourism services
- Travel organization
- Negotiation
- Business communication
- Technical proficiency
- Booking systems
- CRM systems
- MS Office
- GOOGLE SHELTER
- OPERA
- INTERLOOK
- TRAVELLINE
- BITRIX
- Professional training delivery
- Organisational acumen
- CRM software literacy
- Product launch expertise
- Business development
- Regulatory compliance
- Client relations
- Product development
- Event planning
- Market research
- Leadership development
- Contract administration
- Technology integration
- Business networking
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Product knowledge
- Business administration
- Equipment Maintenance
- Project Management
Languages
Russian
Native
English
Advanced
Greek
Native
Custom
Yes
Personal Information
- Hobbies: Traveling, Literature, Yachting & Sailing, Fishing, Fitness, History, Diving
- Date of birth: 07/31/83
- Nationality: Greek
Affiliations
- Yachting
- Numismatics
- Moto Adventure
- Retro Car
- Golf
- Photography
Accomplishments
Awards, Accomplishments, and Honours
• Successfully led large-scale property development projects, increasing company revenue by 30%.
• Implemented cost-effective strategies in property management, reducing maintenance expenses by 15%.
• Managed and supervised multi-disciplinary teams, ensuring project completion within budget and deadlines.
• Negotiated and secured high-value contracts in the construction and real estate sector.
• Recognized for excellence in strategic planning and operations management at Alpha Innovation Build LTD.
Certification
• Merchant Marine Academy, Greece – Marine Engineering & Navigation
• South East College, UK – Electrical Installation
• Photography
• Construction certification
References
References available upon request.
Timeline
General manager
Alpha Innovation Build LTD
07.2024 - Current
Head of Development Department
Praxis Yachts
11.2019 - 05.2023
Project Manager
Astoria Boutique Hotel
04.2019 - 05.2019
General Manager
Travel Designer
10.2018 - Current
Head of VIP Department, Attica & Athens Region
Mouzenidis Travel
01.2015 - 10.2018
Sales Department Head, MICE Coordinator, and General Manager
Loutraki Palace Hotel 5* Boutique Hotel
12.2012 - 12.2015
Managing Director
Greca Travel Ltd
10.2009 - 12.2011
Sales Manager, VIP & MICE Department
Merlin Travel
03.2007 - 10.2009
Cadet Officer, Second Officer Reservation for Seafarers
Marine Company Golden Union
04.2003 - 01.2005
Second Officer - Merchant Marine
Greece Merchant Marine Academy
10/2003 - 06/2008
Sailing License - Motor and Sailing Boat Master
Sailing School
1 2003/2004 - 1 2004/2004
Driving License - Categories A, B, D
Driving School
NVQ Level 2 - Electrical Instalation
South East College
09/2023 - 05/2024
NVQ Level 3 - Advance Electrical Installation
South East College Bromley
09/2024 - 03/2025
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