Gabriela Rusu
Braintree,Essex
Summary
Organised and reliable professional with extensive experience in customer service and sales enhancement. Demonstrates exceptional skills in tills operation, cash handling, and compliance with hygiene regulations. Adept at tea and coffee brewing, opening and closing procedures, and providing outstanding customer service. Skilled multitasker with a calm demeanour under pressure, Skilled in developing and implementing effective employee training programs. Dedicated to upholding exceptional service standards in hospitality. Seeking to apply expertise for career progression in a dynamic environment.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Waitress
Hasturk Limited Ltd
Braintree, Essex
01.2021 - Current
- Ensured high-quality customer service by promptly attending to guest inquiries and requests.
- Coordinated with kitchen staff to guarantee timely and precise food preparation and delivery.
- Sustained cleanliness and orderliness of dining space, enhancing overall patron experience.
- Guided new team members through operational procedures and service standards training.
- Increased order value by upselling sides, drinks and desserts.
Education
GCSEs - General studies
Alec Hunter Academy
Braintree, Essex 09.2019 - 07.2024
Skills
- Calm under pressure
- Tills operation
- Hygiene regulations compliance
- Tea and coffee brewing
- Cash handling
- Customer Service
- Opening and closing procedures
- Sales enhancement
- Outstanding customer service
- Skilled multitasker
- Employee training
- Organised and reliable
Affiliations
- Cycling, gardening
- I like to visit new countries and explore their cultures
Languages
English
Fluent
Romanian
Native
References
References available upon request.
Timeline
Waitress
Hasturk Limited Ltd
01.2021 - Current
GCSEs - General studies
Alec Hunter Academy
09.2019 - 07.2024