Adam Clarke
Hucknall,Nottingham
Summary
Dedicated Customer Service Advisor with more than 5 years of customer service experience within Specsavers, fast-paced contact centre environments. Built customer rapport through friendly, attentive interactions. Handled queries knowledgeably and promptly to meet performance targets.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Advisor
Specsavers contact centre
Nottingham, Nottinghamshire
2018.10 - Current
- Assisted in delivery of customer services.
- Served as main point of contact for customers.
- Handled inbound calls for customer bookings into branches.
- Answered customer enquiries via phone, email, and live chat.
- Delivered standard of customer service that was efficient, friendly, and professional.
- Liaised with teams across Specsavers stores to resolve queries and gather information.
Financial Support Advisor
Wage Day Advance
Nottingham, Nottinghamshire
2015.05 - 2018.09
- Handled incoming calls and communications from customers.
- Assisted customers in understanding financial situations and identifying affordable payment plans.
- Recorded customer data and notes accurately.
- Communicated clearly via phone, email, and letter.
- Developed knowledge of products and policies to effectively resolve queries.
Education
AVCE Advanced - Business Studies
Clarendon College
Nottingham 2002.09 - 2004.07
Skills
- Strong customer service skills (phone-based and electronic)
- Confident communicator, with a friendly and professional manner
- Ability to work independently and within a team in a fast-paced environment
- Good working knowledge of Microsoft Office
- High attention to detail to ensure accuracy in bookings and customer records
- Self-motivated and proactive
Timeline
Customer Service Advisor
Specsavers contact centre
2018.10 - Current
Financial Support Advisor
Wage Day Advance
2015.05 - 2018.09
AVCE Advanced - Business Studies
Clarendon College
2002.09 - 2004.07