Sophie Saunders
Minster on Sea
Summary
Highly skilled professional with extensive expertise in reception and front of house operations, customer service, and customer account management. Demonstrates exceptional organisational abilities, confident communication, and strong interpersonal skills. Proficient in Microsoft Office, relationship building, conflict resolution, and problem solving. Committed to enhancing customer experiences and fostering positive relationships.
Overview
14
14
years of professional experience
Work history
Customer Service Advisor
South East Water
10.2021 - 07.2025
- In my current role as Customer Service Advisor, I have been responsible for delivering exceptional customer experiences, expertly handling inquiries and resolving complaints through multi-channel communication including telephone, email, and online platforms.
- I consistently met and surpassed quality and performance targets, effectively managing customer accounts, overseeing budgets, and processing direct debit extractions.
- My proficiency in Microsoft and Google Office suites and CRM systems has been key to maintaining organized records and ensuring efficient problem resolution.
Showroom Host / Customer Relations Executive
Guy Salmon Land Rover
05.2017 - 11.2020
- Greet all customers when they enter the showroom.
- Work on the reception desk answering and directing incoming calls.
- Logging calls and enquiries.
- Interacting with customers and making refreshments.
- Making follow up calls to customers who have visited the dealership to ensure they are happy with the service they received. If the feedback is unfavourable, I will liaise with the relevant departments to ensure any issues are resolved quickly and efficiently.
- Making sure the dealership and the vehicles look presentable.
- Helping customers with their enquiries and ensuring the showroom is in order.
- Assisting the sales executives in getting the vehicles and paperwork ready.
- Regular use Microsoft Office, Excel and CRM.
Receptionist
Good Look Hair & Beauty
04.2016 - 05.2017
- Answering telephone calls and email enquiries.
- Booking and amending customer appointments.
- Stock control – Ordering and replenishing.
- Sorting client cards.
- Interacting with customers and making refreshments.
- House Keeping.
Waitress and Kitchen Porter
Abbey Hotel
04.2012 - 06.2016
Retail Assistant
Surprize Fancy Dress and Accessories
03.2011 - 09.2011
Coffee Barista
Frappe Coffee Boutique
03.2011 - 09.2011
Education
GCSE’s - 10 A – C’s
Business Preparation for Working Life - Level 1 & 2
BIAB award in alcohol awareness - undefined
Skills
- Reception / Front of House
- Customer Service
- Confident Communicator
- Organisational
- Interpersonal
- Customer account management
- Microsoft Office proficiency
- Relationship building
- Conflict resolution
- Problem solving
Custom
Available upon request
Timeline
Customer Service Advisor
South East Water
10.2021 - 07.2025
Showroom Host / Customer Relations Executive
Guy Salmon Land Rover
05.2017 - 11.2020
Receptionist
Good Look Hair & Beauty
04.2016 - 05.2017
Waitress and Kitchen Porter
Abbey Hotel
04.2012 - 06.2016
Retail Assistant
Surprize Fancy Dress and Accessories
03.2011 - 09.2011
Coffee Barista
Frappe Coffee Boutique
03.2011 - 09.2011
Business Preparation for Working Life - Level 1 & 2
BIAB award in alcohol awareness - undefined
GCSE’s - 10 A – C’s
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