Lydia Campbell
Selby,North Yorkshire
Summary
From being a child into my late teens I was a passionate theatre student. I loved being able to make an audience smile and my teachers proud. Those days are behind me now, but something I never lost was my confidence and the ability to push myself. I found, that unintentionally, these key skills have followed me into my professional life, making some things come as second nature, such as communication and maintaining a positive mindset.
I have many years experience in mastering customer service skills, I would love to apply this in a job I am passionate about.
I have a lot of transferable skills that will go hand-in-hand with working in most companies.
I am motivated to learn, grow and take on something new.
Overview
10
10
years of professional experience
Work history
Customer service advisor
Innserve Ltd
Tadcaster, North Yorkshire
01.2023 - Current
- My day to day work load consists of managing time sensitive admin tasks, spreadsheet work and collaborating with my colleagues
- I have adapted well to changes within my job role and regular team dynamic changes
- Communicated daily with external companies vis phone call and email
- Built up really positive relationships with individual sales reps from external companies
- Collaborated with many different colleagues in different positions such as technicians in the field, Customer relation managers and Project leads.
- I have been trusted to support new starters with their work load and showed them the ropes to the job role.
- I have experience with conforming to the 9-5 work day expectations in a hybrid / working from home setting.
- I was a voluntary member of the social committee team in my current position were I had the opportunity to collaborate with my colleagues on things like festive events, charity fundraisers and office social gatherings.
Warehouse and Logistics Assistant
Inglesport ltd
Ingleton , North Yorkshire
08.2020 - 01.2023
- Adjusted quickly to a completely knew environment where I had no predecessors to guide me in the role.
- Took charge in the organisation of the set up of shelving, work counters, PC set ups and using my imagination to create a floor plan for the locations of: delivery’s, added stock, new stock, to be added stock etc
- In a days work I am responsible for picking and packing ready for dispatch between 100-300+ orders a day ( depending on the time of year ) - when I know there is to much for me to do efficiently on my own I can arrange help from my colleagues- using the management skills I have developed from working in a team.
- I also accept delivers daily sometimes multiple- this is followed by booking the delivery in on our system and paying attention to how effective the boxes are stored on the shelf, making decisions on the spot and making necessary changes to benefit the organisation.
- I communicate daily with customers on multiple platforms, such as Amazon, eBay, our website, taking phone calls and the physical customers over the counter we see in our shop.
- I have come to enjoy the customer service side of my job as I find it rewarding and fulfilling when I help them reach an ideal outcome.
- I take on the responsibility voluntarily for keeping the warehouse clean and organised - I do this by changing the bins every other day, hoovering weekly, keeping the fridge and tea/coffee/ sugar filled up and also making sure there surfaces stay clean and practical.
- I have been heavily involved in training and guiding new employees to fit into the company by having them shadow me and I then take the time to work closely with them giving my full attention. This has helped to grow the business into what it is today.
- I have a healthy relationship with my colleagues and my boss where I have found the space gained confidence and grow in order to move forward.
Cafe Staff Member
Inglesport cafe
Ingleton , North Yorkshire
09.2015 - 03.2020
- I Learned quickly to work under pressure, to take orders correctly and serve them promptly, encouraging me to develop time management skills.
- Worked with a team in a small space, providing me with the opportunity to gain great communication skills with my colleagues to make sure everything was done efficiently and safely.
- I communicated with customers face to face prioritising their needs, such as their specific dietary requirements, teaching me the importance of paying attention to detail and following protocol.
- Being able to work entirely independently on a quieter day of the week - meaning I developed good management skills and how to prioritise tasks, for example - Taking orders and serving customers with immaculate customer service, at the same time as keeping on top of the daily/weekly/monthly cleaning rota and preparing food ( baking and cooking in preparation for the following days menu) all in a days work on my own.
- I was responsible for shutting down and cleaning all the kitchen appliances and then locking doors and shutting windows before leaving at the end of the shift.
- I learned to understand when it was appropriate/ necessary to take charge and lead my colleagues, but also know when to follow orders respectfully and thoroughly to get the job done properly.
Education
Level 3 diploma - Estate agency
New skills Academy
OnlineDiploma of Higher Education - Dance
Phil Winstones Theatre Works
BlackpoolA-Levels - Theatre arts
Queen Elizabeth school
Kirkby Lonsdale, CumbriaCertificate of Higher Education - Aerial Hoop instructor
Xpert Pole Fitness
London 09.2025 - 09.2025
Skills
- Prioritisation and time management
- Working with spreadsheets and other PC software
- Writing comprehensive emails and is confident when making a professional phone call
- I have years of experience in Customer service
- An understanding for good communication within the work place and with clients etc
- The ability to learn quickly but also have the confidence to ask questions when I am unsure
- I have the ability to guide and teach newer employees with care and understanding
Timeline
Certificate of Higher Education - Aerial Hoop instructor
Xpert Pole Fitness
09.2025 - 09.2025
Customer service advisor
Innserve Ltd
01.2023 - Current
Warehouse and Logistics Assistant
Inglesport ltd
08.2020 - 01.2023
Cafe Staff Member
Inglesport cafe
09.2015 - 03.2020
Level 3 diploma - Estate agency
New skills Academy
Diploma of Higher Education - Dance
Phil Winstones Theatre Works
A-Levels - Theatre arts
Queen Elizabeth school