OLAIDE JINADU
Kingston upon Hull,GB
Summary
I am a seasoned professional with nine years of experience in sales, customer service, and relationship management. My passion for exceptional customer experiences, paired with a recent Master of Science in Advertising and Marketing, positions meas a results-oriented expert ready to drive business growth.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Sales and Customer Service Advisor
BUBBLE CI.TEA
Kingston Upon Hull, UK
05.2023 - Current
- Welcomed and engaged customers, ensuring positive first impressions and elevating in-store experiences.
Consistently delivered exceptional customer experiences, surpassing satisfaction targets by exceeding satisfaction targets by 20%.
Maintained pristine work environment, enhancing customer and team member comfort.
Collaborated seamlessly within team, contributing to problem-solving, fostering robust customer relationships, and improving product quality.
Efficiently and proactively executed assigned tasks, streamlining operations.
Processed payments with precision using Point of Sale (POS) systems, reducing customer waiting times by30 seconds.
Successfully promoted and boosted enrollment in customer loyalty scheme at checkout, resulting in15% increase in program enrollment.
Optimized customer queues for minimal wait times and maximum satisfaction.
Demonstrated precision in preparing customer orders, ensuring impeccable presentation.
Boosted product sales by providing tailored selection guidance, resulting in 10% increase in sales.
Remote Customer Support Agent
The Eso Woman
Lagos, Nigeria
04.2022 - 04.2023
- Researched and investigated average of 25 client complaints monthly, providing actionable recommendations and action plans.
Diagnosed and resolved customer issues within established SLAs, maintaining consistently high satisfaction rate of [insert specific percentage or number, maintaining 98% satisfaction rate.
Crafted personalized solutions that resulted in 20% improvement in product performance.
Effectively communicated concepts to customers via phone, email, and online chat, resulting in 15% reduction in customer follow-up inquiries.
Demonstrated commitment to customer care by providing support during out-of-hours service, working 10 unsociable hours on-call.
Facilitated successful trials for new product development, ensuring seamless communication between customers, sales, and design teams, resulting in 30% increase in customer engagement during trials.
Provided remote support for product functionality and maintenance, resolving average of 15 technical issues per week.
Collaborated with team members in virtual environments, optimizing field experience and development capabilities, leading to 25% increase in project efficiency.
Customer Service Account Specialist
The Eso Woman
Lagos, Nigeria
05.2017 - 04.2022
- Offered prompt solutions to maintain and exceed customer satisfaction levels.
- Liaised with suppliers to verify order availability and delivery timelines, ensuring customer expectations were met.
- Provided comprehensive information on warranties, promotions, and loyalty programs, enhancing customer satisfaction.
- Cultivated positive relationships with clients, consistently going extra mile to build rapport.
- Scheduled customer appointments and sent reminders to maintain active schedule.
- Stayed updated on latest product developments to provide informed customer support.
- Successfully converted potential customers through various channels, including telephone, email, and in-person interactions.
- Conducted market and competitor analysis, identifying growth opportunities
Sales and Customer Service Executive
Tirta Ayu SPA
Lagos, Nigeria
04.2014 - 05.2017
- Exceeded sales targets through comprehensive service delivery.
- Managed sales activities using company's CRM system, ensuring accurate account information.
- Participated in company meetings to stay informed about sales team infrastructure and updated quotas.
- Managed and escalated complex inquiries to appropriate staff.
- Handled live chat queries within strict timeframe targets.
- Assisted customers with refunds and exchanges.
- Prepared and submitted sales contracts for client orders.
- Visited clients to promote company products and services.
- Increased client retention by 80% through exceptional account management.
- Managed banking and accounts with expert finance knowledge.
- Maintained data accuracy in internal database.
Client Relationship Officer
BGV Limited
Lagos, Nigeria
12.2012 - 04.2014
- Analyzed complaint root causes to identify improvement areas.
- Conducted customer surveys, recommending ways to enhance satisfaction.
- Developed organized branch filing system, ensuring peak accuracy.
- Maintained in-depth knowledge of company offerings to recommend appropriate products.
- Investigated and resolved complaints effectively, delivering positive customer outcomes.
- Achieved set KPIs with support from team leads and supervisors.
- Facilitated communication between customers, staff, and stakeholders.
- Maintained records of all client interactions using CRM system.
- Tracked current and potential client needs, recommending new applicable products and services.
- Reviewed client files to identify opportunities for cross-selling.
- Educated customers about company products, services, and special offers.
- Cultivated customer loyalty by acting on feedback to enhance service provisions.
- Held regular meetings with relationship manager and other officers to discuss trends and new ideas for issue resolution.
Education
Master of Science - Advertising and Marketing
University of Hull
Hull, Kingston upon Hull 09.2022 - 09.2023
Bachelor of Science - Mass Communication
Crescent University
NIGERIA 11.2007 - 08.2011
Skills
- Customer service and care
- Adherence to high customer service standards
- Sales and service-oriented
- Product and service sales
- Team Building
- Till counting
- Customer Relations
- POS systems expert
- Stocking and replenishing
- Administrative support
- CRM
- Microsoft Office Suite
- Transaction Processing
- Time Management
- IT
- Exceptional Email and Telephone Etiquette
- Communication Skills
- Account Management
- Effective Problem Solver
- Cash Handling
Certification
- Microsoft Office Suite
- Customer Relationship Management Software (CRM)
- Advanced Product Knowledge, English Language - Fluent Written and Verbal Communication - Highly Proficient Customer Service - Highly Proficient Sales Skills - Highly Proficient
Additional Information
Eligibility to work in the UK: Yes
Timeline
Sales and Customer Service Advisor
BUBBLE CI.TEA
05.2023 - Current
Master of Science - Advertising and Marketing
University of Hull
09.2022 - 09.2023
Remote Customer Support Agent
The Eso Woman
04.2022 - 04.2023
Customer Service Account Specialist
The Eso Woman
05.2017 - 04.2022
Sales and Customer Service Executive
Tirta Ayu SPA
04.2014 - 05.2017
Client Relationship Officer
BGV Limited
12.2012 - 04.2014
Bachelor of Science - Mass Communication
Crescent University
11.2007 - 08.2011
ASSESMENTS
English Language – Fluent
Written and Verbal Communication – Highly Proficient
Customer Service – Highly Proficient
Sales Skills – Highly Proficient
ASSESMENTS
English Language – Fluent
Written and Verbal Communication – Highly Proficient
Customer Service – Highly Proficient
Sales Skills – Highly Proficient
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