Lorraine Ansley

• Handled customer complaints for swift resolution.
• Demonstrated products effectively leading to increased interest from potential buyers.

Managed till operations efficiently, reducing queuing time for customers.

• Learning a vast knowledge of electrical appliances giving me the ability to sell these products with confidence and answer all questions raised.
• Being able to serve all customers from all walks of life with different needs effectively and smoothly.
• Conducted regular stock checks ensuring availability of popular items at all times.
• Assisted in store merchandising for improved product visibility and increased sales.

• Ensure that all product on the shelfs were in date and safe for human consumption
• Merchandising
• Reducing of cost of products that are about to expire to sales and less wastage
• Making sure all product were facing to make the shelf's look more engaging for customers
• Customer service skill answering any quires and of product information
• Putting out new products
• Adapting to busy periods and adjusting according

As running my own business my responsibilities are

• Finances..making sure of completion of book work for end of year taxes. Making sure to find best products at affordable prices to make maximum profit.
• Bookkeeping.. By keeping all in going and out going money regularly recorded on excel spreadsheets
• Advertising... by advertising on social media platforms this increased sales by 50% and word of mouth increasing sales by a further 20%
• Customer service.. This was achieved by keeping good relationships with customers by creating plans and communication of deadlines to complete projects on time.
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As a full time single mother my duties are

• Attending to the physical and emotional needs of my children.
• Dealing with financial difficulties by budgeting and researching.
• Time management by making sure all time schedules are met
• Multi tasking by planning and coordinating to make sure of a smooth running of day to day life
• Telephone and communication skills booking appointments, events and meetings. Also finding the best deals to suit life's requirements.
• Carried out day-to-day duties accurately and efficiently.

• Help desk answering and receiving calls from the council and our tradesmen
• Data input by inputting and logging codes of job in there current status
• Creating spreadsheets . I Created a traffic light system to find missing money owed to the company allowing the company meet end of year finances.
• Troubleshooting by working out and finding solutions to the initial problem.
• Financial administration entering costs and codes and completing ready to be paid.
• Checking and correcting surveyor's work after completion the jobs are passed to me to make sure no missing jobs are entered and all passed at the correct rate owed.

My main duties were ..products of service, queries, calls, data entry dealing with post, advising colleagues with queries, fresh staff training, Microsoft word/windows excel, letter writing in elevated level of complaints, setting staff work, filing, archiving, dealing with appeals procedures.

I completed various company courses at 100% from this knowledge I gained this led me to manager and temporary relief manager across store closures. Through this i was awarded best shop in the region 2 times.

Daily handling of Stock adjustments, credit agreements, banking large amounts of money, staff training creating a smooth-running business operations by delegating priorities to staff abilities.

Achieving two City and Guilds in retail allowing me to rise to supervisor.

stock knowledge and merchandising

good customer service skills

training new staff

till work and casing up

stock checks