Frazer Lethardy
Brightons,Falkirk
Summary
Dedicated professional with a strong focus on customer satisfaction, adept at building interpersonal rapport and demonstrating resilience in stressful situations. Possesses a proven ability to enhance client relationships through effective communication and problem-solving skills. Committed to leveraging these competencies to drive success in future career endeavours.
Overview
26
26
years of professional experience
Work history
Fastpark Customer Advisor
EASL
Edinburgh
2023.03 - Current
- Ensured smooth operations by coordinating with the team effectively.
- Developed rapport with customers for improved loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Provided clear communication to guests about parking procedures and policies for efficient operation.
- Demonstrated excellent driving skills for safe transport of customers cars.
- Followed all company policies and procedures strictly contributing to a well-run operation.
Customer advisor
Tesco
Camelon, Falkirk
2010.06 - 2022.03
- Cultivated strong relationships with customers to drive engagement.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
Merchandiser
Benchmark
national
2007.03 - 2008.03
- Ensured accurate pricing and labelling of all products on display.
- Coordinated seasonal changes in displays, met marketing objectives effectively.
- Handled returns and complaints efficiently, upheld customer satisfaction levels.
- Went on regular store visits to assess product representation.
- Trained store staff on product knowledge to enhance customer service.
Customer advisor
B&Q
Falkirk
2000.10 - 2007.02
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Facilitated seamless transactions at check-out counters for quick checkout process.
- Assisted customers in product selection, resulting in increased sales.
Education
Bachelor of Arts - Fine Art
Grey's School of Art
Aberdeen, Aberdeen City 08/1996 - 06/2000
Higher National Diploma - Public Art
Falkirk College
Falkirk 08/1994 - 06/1996
Skills
- Interpersonal rapport building
- Resilience in stressful situations
- Customer focus
- Team player
Timeline
Fastpark Customer Advisor
EASL
2023.03 - Current
Customer advisor
Tesco
2010.06 - 2022.03
Merchandiser
Benchmark
2007.03 - 2008.03
Customer advisor
B&Q
2000.10 - 2007.02
Bachelor of Arts - Fine Art
Grey's School of Art
08/1996 - 06/2000
Higher National Diploma - Public Art
Falkirk College
08/1994 - 06/1996