Jonathan Cowieson
Wantage,Oxfordshire
Summary
Personable, with strong ability to connect with customers and coworkers to provide tailored solutions, demonstrating excellent communication, problem-solving skills and team leadership. Proven track record in managing customer interactions and resolving issues with positive attitude. Committed to enhancing customer satisfaction and driving business growth through dedicated service and support.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
customer advisor/team leader
Boots the Chemist
Wantage, Oxfordshire
10.2023 - Current
- built firm relationships with peers to maximise productivity and respect.
- Handled returns and exchanges diligently, resolving customer complaints effectively, while maintaining brand reputation.
- Delivered personalised service to each customer for improved loyalty and repeat business.
- Provided exceptional customer service to ensure a positive shopping experience.
- opened and closed the store, including locking up, counting tills and operating the safe.
- managed operations of the store and coworkers to fulfil daily tasks, and hit targets.
Kitchen porter
The Bear Hotel
Wantage, Oxfordshire
01.2021 - 08.2023
- Worked in high stress environments, requiring good communication and team work, with other staff members.
- Kept a safe working environment by following all health and safety regulations.
- Worked under pressure during peak times without compromising on quality of work delivered.
- Streamlined workflow to reduce waiting times for serving staff.
news paper delivery person
Rowes Newsagents
Wantage, Oxfordshire
11.2019 - 01.2021
- Handled difficult physical demands of job demonstrating resilience and commitment.
- Secured customer trust through consistent, reliable delivery services.
- Greeted customers upon delivery to establish rapport.
- Completed early morning shifts consistently without lateness or absenteeism.
Education
GCSEs - Business study's, Graphics, French, History, English, Biology, Physics, Chemistry, Maths and Ethics
King Alfred's Academy
Wantage, Oxfordshire 09.2021 - 06.2023
A-Levels - English Language, Psychology
King Alfred's Academy
Wantage, Oxfordshire 09.2023 - 06.2025
Skills
- Customer focused service
- team Leadership
- Resilience in stressful situations
- time management
- Multitasking capability
- Interpersonal rapport building
- Problem-solving
- Cash handling
- Stock management
Affiliations
- I was a junior trustee at a local park, where I volunteered through conservation efforts along with running the social media accounts. In addition I completed both the bronze and silver Duke of Edinburgh award. I have also been a dedicated member of the kingfisher canoe club for many years.
Timeline
customer advisor/team leader
Boots the Chemist
10.2023 - Current
A-Levels - English Language, Psychology
King Alfred's Academy
09.2023 - 06.2025
GCSEs - Business study's, Graphics, French, History, English, Biology, Physics, Chemistry, Maths and Ethics
King Alfred's Academy
09.2021 - 06.2023
Kitchen porter
The Bear Hotel
01.2021 - 08.2023
news paper delivery person
Rowes Newsagents
11.2019 - 01.2021
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