Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Anubhav Roy

Anubhav Roy

Guildford,Surrey

Summary

Experienced in customer service with focus on delivering exceptional support and building strong client relationships. Capable of resolving issues swiftly and improving customer satisfaction through effective communication and problem-solving skills. Adept at working in fast-paced environments and ensuring positive customer experiences.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Customer advisor

B&Q
Guildford, Surrey
07.2024 - Current
  • Ensured smooth store operations by coordinating with the team effectively.
  • Facilitated seamless transactions at check-out counters for quick checkout process.
  • Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
  • Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
  • Developed rapport with customers for improved loyalty and repeat business.

Education

A-Levels - Further Maths

Nower Hill High School
Middlesex
09.2020 - 06.2022

A-Levels - Maths

Nower Hill High School
Middlesex
09.2020 - 06.2022

A-Levels - Biology

Nower Hill High School
Middlesex
09.2020 - 06.2022

Skills

  • Empathy and understanding
  • Interpersonal rapport building
  • Multitasking capability
  • Returns and refund processes
  • Resilience in stressful situations
  • Proactive engagement
  • Team player
  • Customer Service


Affiliations

  • Gym
  • Video Editing
  • Tennis

References

References available upon request.

Timeline

Customer advisor

B&Q
07.2024 - Current

A-Levels - Further Maths

Nower Hill High School
09.2020 - 06.2022

A-Levels - Maths

Nower Hill High School
09.2020 - 06.2022

A-Levels - Biology

Nower Hill High School
09.2020 - 06.2022

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Anubhav Roy