Frankie Shepherd
Rochester,Medway
Summary
Dynamic professional specializing in customer relationship management and hospitality, with proven skills in up-selling and visual merchandising. Expertise in cash handling and payment processing, ensuring compliance with hygiene standards and delivering exceptional service. Strong conflict resolution abilities and resilience under pressure contribute to seamless customer experiences. Career goals focus on advancing within retail and hospitality sectors.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Waitress assistant
Sotto Lounge
Chatham, Kent
2025.04 - Current
- Ensured cleanliness in serving and dining areas for hygienic environment.
- Assisted guests with seating upon arrival to create welcoming atmosphere.
- Verified customers' identities to confirm age requirements for alcohol purchases.
- Supported enhanced customer service by taking orders and delivering food promptly.
- Facilitated friendly interactions with customers to improve dining experience.
- Worked with team to deliver efficient service during peak hours.
- Delivered meals swiftly contributing to positive experiences for guests.
- Operated cash register accurately ensuring proper billing for customers.
- Addressed customer queries and complaints to ensure satisfaction.
- Adhered to health regulations while handling food to promote safety practices.
- Prepared hot beverages as requested by customers enhancing satisfaction.
- Collaborated with kitchen staff to understand dietary needs of specific clients.
Glass collector
Hoo Village institute
Rochester, Kent
2021.02 - 2022.03
- Assisted bar staff during peak times to promote smooth operations.
- Inspected glassware for cleanliness before serving to uphold quality standards.
- Followed policies and procedures to ensure compliance with company standards.
- Supported team unity to enhance a positive working atmosphere.
- Demonstrated effective time-management skills in completing tasks to facilitate operational efficiency.
- Maintained hygiene standards through rigorous cleaning procedures.
- Provided clean glassware by efficiently collecting, washing, and restocking items.
Education
GCSEs - Secondary school
Hundred of Hoo
Rochester, Medway 2019.09 - 2021.09
Skills
- Tactful up-selling
- Dress code adherence
- Customer relationship management
- Receipt issuance
- Stock rotation
- Time management
- Product display setup
- Cash handling
- Payment processing
- Order processing
- Visual merchandising
- Beauty styling
- Electronic payment processing
- Product recommendations
- Hygiene compliance
- Allergen guide familiarity
- English fluency
- Alcohol license awareness
- Hospitality mindset
- Food service equipment use
- Efficient tray carrying
- Cleaning procedures competence
- Tills operation
- Resilience under pressure
- Conflict resolution strategies
- Beverage preparation knowledge
- Dietary requirements understanding
- Tea and coffee brewing
Timeline
Waitress assistant
Sotto Lounge
2025.04 - Current
Glass collector
Hoo Village institute
2021.02 - 2022.03
GCSEs - Secondary school
Hundred of Hoo
2019.09 - 2021.09